Re: Glass breaks again...

["Frank Olson" <feolson@xxxxxxxxxx>]

"Norm Mugford" <1alarm@xxxxxxxxxxxxx> wrote in message
news:z64ce.133318$vK6.25518@xxxxxxxxxxxxxxxxxxxxxxxxx
> The Caddx problem was due to the fact that Caddx was
> not made to report 4x2 format. If you use CID, it works fine.
> But when you programmed the panel for 4x2 it did strange stuff.
> At the time we used 4x2 exclusively, and that was pointed
> out when we bought the product.
>
> ESL did not notify the users, they notified the vendors.
> If we had not called direct to the manufacturer we
> would never had known. And ADI, after knowing about
> the recall, wasn't sure what we should do.


That sort of reminds me of when DSC screwed up with their PC-3000.  One of
their new version chips started doing all sorts of weird things like
partially arming and disarming with no customer input (and the board wasn't
even programmed with partitions!).  Sure they shipped out new version chips
with instructions on how to change them, but (and this was a big *but*), the
installing company had to send out a technician to physically swap the chips
*and* reprogram the system from scratch.  The chips were provided "free of
charge".  The service call wasn't.