Re: Central Station Cancel Signal

["Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx>]

I've almost done that too, but seemed a tad vindictive to notify they're
insurance. However, when next year comes around and they want a certificate,
I just tell them they dont monitor anymore and sometimes they renew based
upon ins. discount.




"R.H.Campbell" <rh.campbell@xxxxxxxxxxxxx> wrote in message
news:5dmdnbunJK0CVtreRVn-tA@xxxxxxxxxxxxx
| Yes, I thought about doing that as well; however, I decided against it. I
| spoke to my lawyer on this point, and as long as I've advised the client
via
| registered mail, I'm totally off the hook liability wise. But your
approach
| is much better actually...might get a few back who otherwise might
continue
| to mickey mouse things. However, it has happened so seldomly, that I
choose
| not to do it.
|
| When I first started in the electronic side of my business, I installed
| about 50 or 60 "local only" systems. Interesting enough, when the original
| owners sell the home, I get a good percentage of the new owners coming to
me
| for monitoring services. Or they call me up to ask a question or whatever
| and I hook 'em up from there.
|
| People don't believe me when I tell them that I turn away more business
than
| I take on; I ONLY do automatic billing; I don't do commercial (unless it's
| small, and I have the owners home system); I don't work in Quebec; I only
do
| takeovers on DSC or Paradox equipment; I try not to takeover systems of
| small guys in the business without calling them first to save the sale
(the
| same applies to Protectron with whom I have a gentleman's agreement to
| advise them first); I don't do any of the "free system" nonsense; I refuse
| to install the "all in one" mickey mouse squawk box alarms; I don't do DIY
| anymore, and I pick and choose the clients I do want to take on (most by
gut
| feel...).
|
| Frankly, I'm still more interested in doing the physical security on their
| homes since I consider it FAR more important in the overall security of
| their home, and the alarm is a secondary issue (ironically, however, it
ends
| up being the majority of the business revenue coming in since I've grown a
| lot larger than I had originally planned)
|
| Sometimes it's a strange business world out there. Clearly what works for
| me, likely wouldn't work for a conventional alarm company (but then, mine
is
| not an alarm company.....)
|
| RHC
|
| "moe" <moe@xxxxxxx> wrote in message
| news:OnP1f.1760$Lp.359@xxxxxxxxxxxxxxxxxxxxxxxxx
| >I fax the insurance company a cancel letter to let them know I am no
longer
| >in the picture in terms of monitoring the system.  If the customer
doesn't
| >pay I sure won't trust them to inform their insurance company.
| > "R.H.Campbell" <rh.campbell@xxxxxxxxxxxxx> wrote in message
| > news:jL6dnY__8InQINreRVn-hA@xxxxxxxxxxxxx
| >> Good question ! During selling of the alarm, it is pretty easy to
| >> determine if the client intends to continue with the monitoring or not.
| >> But I have been wrong three times. In each case, I sent the client a
| >> registered letter telling him there is no warranty or any kind, or
| >> service on his panel (nor will I service it at an additional price),
and
| >> that he must tell his insurance company of the cessation of monitoring.
| >> Plus, as part of my contract, he agrees to remove my decals when
| >> monitoring stops....they belong to me. And since they are exterior
| >> mounted decals, I actually make a visit to remove them.  However,
bottom
| >> line, he has paid me a fair and full market price for the system, so I
| >> make my profit up front on the alarm itself. I simply dial in and
remove
| >> all monitoring information, and reset the unit to factory installer
code,
| >> and turn the TLM and the dialers off.
| >>
| >> I've found that in selling high end systems to my particular clientele
| >> (who generally are in the two income, higher echelon income bracket),
| >> this just doesn't happen. I guess these folks are smart enough to
realize
| >> their alarm is crippled without proper response, and they probably feel
| >> $15 a month is peanuts to pay for a combined package with an ironclad
| >> warranty. Interestingly enough, the three people who cancelled within 6
| >> months, were all from Eastern European countries where they don't have
| >> monitoring services (or so I'm told).
| >>
| >> I lose far more clients from people selling their homes and moving than
I
| >> do from people simply deciding they don't want monitoring. However,
| >> reasonable prices and good service with the first client wins me back
| >> about 75% of the new purchasers (which I'm told from other dealer
friends
| >> is a higher percentage than normal)
| >>
| >> Works for me.....
| >>
| >> RHC
| >>
| >> "alarman" <alarman2000@xxxxxxxxx> wrote in message
| >> news:f2I1f.41555$lq6.6373@xxxxxxxxxxxxx
| >>
| >>> Since you don't do locals, and don't require time contracts, what
would
| >>> you
| >>> do if someone purchased a system, then stopped monitoring service
after
| >>> a
| >>> couple of months?
| >>> js
| >>>
| >>>
| >>
| >>
| >
| >
|
|