Re: Central Station Cancel Signal

["mikey" <someone@xxxxxxxxxxxxx>]

I'm surprised. I have all kinds of stuff on my installs. A quick search on
the address pulls it all up. I can tell most clients what breaker their
panel is on.
And ya gotta have a location history. I give the customers operator's
manuals and copies if they ask for them, most don't. Ha ha, Like he said,
It's our problem, R.H.

"R.H.Campbell" <rh.campbell@xxxxxxxxxxxxx> wrote in message
news:DbidnUL6K6Hk0dneRVn-vQ@xxxxxxxxxxxxx
> Yup, you got that right....here's a common scenario:
>
> Customer: My alarm system is beeping, what should I do ?
>
> Me: Ok, first tell me what make of alarm panel you have.
>
> Customer: (...dead silence....) followed by.."How can I tell?"
>
> Me: Ok, is it a white or beige keypad that opens to the side or a black
and
> white one that opens up and down ?
>
> Customer: Ugh...well....I can't tell really
>
> Me: Ok, can you give me your system number?
>
> Customer: Where do I find that ?
>
> Me: On the blue folder I gave you when we first put the alarm in, or look
on
> one of your passcards
>
> Customer: Oh, my wife packed the folder away and I haven't seen it in
years.
> Passcards ? What are those ?
>
> Then I have to describe the keypad in detail to try to determine the type
of
> alarm so I can show them how to locate the trouble. I suppose if I asked
if
> they have read the manual, they'd ask me what that is (if they could even
> find it..!!!!)
>
> I do have a database by customer name, system number, address and phone
> number, so I can always work things out....but GOLLY.... sometimes I
really
> have to wonder.....
>
> RHC
>
>
> "Bob Worthy" <securinc@xxxxxxxxxxxxx> wrote in message
> news:nyX0f.160$bm.136@xxxxxxxxxxxxxxxxxxxxxxxxx
>
> Now that I have stated what is ideal, reality is that I
> > have tried several different things over the years to get customers to
> > remember what happens when and alarm occurs and what to expect. Waste of
> > time, money, and energy. Most people cannot remember yesterday. It is
> > easier
> > to deal with the few that call in and hold their hand.
>
>