Re: Central Station Cancel Signal

["Bob Worthy" <securinc@xxxxxxxxxxxxx>]

Unfortunately, customers are not as aware of the all the workings nor do
they ask the question until there is a problem. Is that the customers fault,
the alarm company's fault, who knows. Bottom line is that the alarm company
should do what ever possible to make their customer base aware of any
changes in procedure and the technicians should pay more heed to the little
things when explaining the system. However, give a guy a new computer and a
handbook for dummies and within a month he is hacking the pentagon, so he
should be able minded enough to give some time and consideration to his
security program. Now that I have stated what is ideal, reality is that I
have tried several different things over the years to get customers to
remember what happens when and alarm occurs and what to expect. Waste of
time, money, and energy. Most people cannot remember yesterday. It is easier
to deal with the few that call in and hold their hand.

"Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx> wrote in message
news:zNW0f.44$k%1.662@xxxxxxxxxxxxxxxxxx
> Yep...and it may also have been Exit/Error on Vista, in which case if
we're
> busy we may not call on it either.
>
>
> "Norm Mugford" <1alarm@xxxxxxxxxxxxx> wrote in message
> news:OaW0f.102$bm.73@xxxxxxxxxxxxxxxxxxxxxxxxx
> | What you speak of is very common.
> | I would not, however, reprogram the system
> | to remove the cancel signal.
> | When your panel was communicating
> | with the central station (cancel signal), it sent an
> | electronic cancel, when the central station  called your site,
> | they propably got a ring back from your telephone line due to the fact
> | that you probably have call waiting, and your panel was communicating.
> |
> | No matter what happened, I would leave the cancel signal
> | programmed in your Vista 20 PS and notify the monitoring
> | station that you want to be contacted on all alarms.
> | Some central stations require that a cancel signal should
> | be called on, but if they get no answer, they will not dispatch.
> | Your alarm company tells the central station how to handle
> | each type of signal.
> |
> | Either call the central station or your alarm company to get
> | your concern corrected to your liking.
> |
> | Norm Mugford
> |
> |
> | <briansgooglegroupemail@xxxxxxxxx> wrote in message
> | news:1128536409.787649.128410@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> | > I had a false alarm yesterday and didn't receive a cal from the
central
> | > station to check in.  When I asked them about it, they claimed they
had
> | > received a cancel signal along with the alarm and therefore didn't
> | > call.  Fine.  But I always cancel false alarms immediately and they
> | > have ALWAYS called in the past, at which point I've given them the
> | > password and that was the end of it.  I prefer to receive the call,
and
> | > don't know if they've recently changed their policies regarding cancel
> | > signals, but can I turn off the cancel signal in the panel?  It's an
> | > Ademco 20-PS.
> | >
> | > Thanks.
> | >
> |
> |
> |
>
>