Re: Central Station Cancel Signal

["Norm Mugford" <1alarm@xxxxxxxxxxxxx>]

What you speak of is very common.
I would not, however, reprogram the system
to remove the cancel signal.
When your panel was communicating
with the central station (cancel signal), it sent an
electronic cancel, when the central station  called your site,
they propably got a ring back from your telephone line due to the fact
that you probably have call waiting, and your panel was communicating.

No matter what happened, I would leave the cancel signal
programmed in your Vista 20 PS and notify the monitoring
station that you want to be contacted on all alarms.
Some central stations require that a cancel signal should
be called on, but if they get no answer, they will not dispatch.
Your alarm company tells the central station how to handle
each type of signal.

Either call the central station or your alarm company to get
your concern corrected to your liking.

Norm Mugford


<briansgooglegroupemail@xxxxxxxxx> wrote in message
news:1128536409.787649.128410@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> I had a false alarm yesterday and didn't receive a cal from the central
> station to check in.  When I asked them about it, they claimed they had
> received a cancel signal along with the alarm and therefore didn't
> call.  Fine.  But I always cancel false alarms immediately and they
> have ALWAYS called in the past, at which point I've given them the
> password and that was the end of it.  I prefer to receive the call, and
> don't know if they've recently changed their policies regarding cancel
> signals, but can I turn off the cancel signal in the panel?  It's an
> Ademco 20-PS.
>
> Thanks.
>