Re: Central Station Cancel Signal

["Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx>]

Yep...and it may also have been Exit/Error on Vista, in which case if we're
busy we may not call on it either.


"Norm Mugford" <1alarm@xxxxxxxxxxxxx> wrote in message
news:OaW0f.102$bm.73@xxxxxxxxxxxxxxxxxxxxxxxxx
| What you speak of is very common.
| I would not, however, reprogram the system
| to remove the cancel signal.
| When your panel was communicating
| with the central station (cancel signal), it sent an
| electronic cancel, when the central station  called your site,
| they propably got a ring back from your telephone line due to the fact
| that you probably have call waiting, and your panel was communicating.
|
| No matter what happened, I would leave the cancel signal
| programmed in your Vista 20 PS and notify the monitoring
| station that you want to be contacted on all alarms.
| Some central stations require that a cancel signal should
| be called on, but if they get no answer, they will not dispatch.
| Your alarm company tells the central station how to handle
| each type of signal.
|
| Either call the central station or your alarm company to get
| your concern corrected to your liking.
|
| Norm Mugford
|
|
| <briansgooglegroupemail@xxxxxxxxx> wrote in message
| news:1128536409.787649.128410@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
| > I had a false alarm yesterday and didn't receive a cal from the central
| > station to check in.  When I asked them about it, they claimed they had
| > received a cancel signal along with the alarm and therefore didn't
| > call.  Fine.  But I always cancel false alarms immediately and they
| > have ALWAYS called in the past, at which point I've given them the
| > password and that was the end of it.  I prefer to receive the call, and
| > don't know if they've recently changed their policies regarding cancel
| > signals, but can I turn off the cancel signal in the panel?  It's an
| > Ademco 20-PS.
| >
| > Thanks.
| >
|
|
|