Re: Central Station Cancel Signal

["Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx>]

No because its rare that someone has to call in, in the past year I've only
noticed a couple of cancels that came IN.


"mikey" <someone@xxxxxxxxxxxxx> wrote in message
news:dOydnWocpNv8ldveRVn-iQ@xxxxxxxxxxxxx
| Doesn't that call after a minute thing cause the station a lot of busy
| signal grief?
|
| "Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx> wrote in message
| news:4q_0f.46$Yh5.5841@xxxxxxxxxxxxxxxxxx
| > I use refrigerator magnets with our number on it...and I used to have
| their
| > account number on it too but that just confused them...so it's just a
| little
| > refrig magnet with the three steps to cancel dispatch. Disarm System
with
| > your code, If you don't hear from us in 60 secs call this number xxxxxxx
,
| > give your name and password.
| >
| >
| > "R.H.Campbell" <rh.campbell@xxxxxxxxxxxxx> wrote in message
| > news:DbidnUL6K6Hk0dneRVn-vQ@xxxxxxxxxxxxx
| > | Yup, you got that right....here's a common scenario:
| > |
| > | Customer: My alarm system is beeping, what should I do ?
| > |
| > | Me: Ok, first tell me what make of alarm panel you have.
| > |
| > | Customer: (...dead silence....) followed by.."How can I tell?"
| > |
| > | Me: Ok, is it a white or beige keypad that opens to the side or a
black
| > and
| > | white one that opens up and down ?
| > |
| > | Customer: Ugh...well....I can't tell really
| > |
| > | Me: Ok, can you give me your system number?
| > |
| > | Customer: Where do I find that ?
| > |
| > | Me: On the blue folder I gave you when we first put the alarm in, or
| look
| > on
| > | one of your passcards
| > |
| > | Customer: Oh, my wife packed the folder away and I haven't seen it in
| > years.
| > | Passcards ? What are those ?
| > |
| > | Then I have to describe the keypad in detail to try to determine the
| type
| > of
| > | alarm so I can show them how to locate the trouble. I suppose if I
asked
| > if
| > | they have read the manual, they'd ask me what that is (if they could
| even
| > | find it..!!!!)
| > |
| > | I do have a database by customer name, system number, address and
phone
| > | number, so I can always work things out....but GOLLY.... sometimes I
| > really
| > | have to wonder.....
| > |
| > | RHC
| > |
| > |
| > | "Bob Worthy" <securinc@xxxxxxxxxxxxx> wrote in message
| > | news:nyX0f.160$bm.136@xxxxxxxxxxxxxxxxxxxxxxxxx
| > |
| > | Now that I have stated what is ideal, reality is that I
| > | > have tried several different things over the years to get customers
to
| > | > remember what happens when and alarm occurs and what to expect.
Waste
| of
| > | > time, money, and energy. Most people cannot remember yesterday. It
is
| > | > easier
| > | > to deal with the few that call in and hold their hand.
| > |
| > |
| >
| >
|
|
|