Re: Central Station Cancel Signal

["mikey" <someone@xxxxxxxxxxxxx>]

Doesn't that call after a minute thing cause the station a lot of busy
signal grief?

"Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx> wrote in message
news:4q_0f.46$Yh5.5841@xxxxxxxxxxxxxxxxxx
> I use refrigerator magnets with our number on it...and I used to have
their
> account number on it too but that just confused them...so it's just a
little
> refrig magnet with the three steps to cancel dispatch. Disarm System with
> your code, If you don't hear from us in 60 secs call this number xxxxxxx ,
> give your name and password.
>
>
> "R.H.Campbell" <rh.campbell@xxxxxxxxxxxxx> wrote in message
> news:DbidnUL6K6Hk0dneRVn-vQ@xxxxxxxxxxxxx
> | Yup, you got that right....here's a common scenario:
> |
> | Customer: My alarm system is beeping, what should I do ?
> |
> | Me: Ok, first tell me what make of alarm panel you have.
> |
> | Customer: (...dead silence....) followed by.."How can I tell?"
> |
> | Me: Ok, is it a white or beige keypad that opens to the side or a black
> and
> | white one that opens up and down ?
> |
> | Customer: Ugh...well....I can't tell really
> |
> | Me: Ok, can you give me your system number?
> |
> | Customer: Where do I find that ?
> |
> | Me: On the blue folder I gave you when we first put the alarm in, or
look
> on
> | one of your passcards
> |
> | Customer: Oh, my wife packed the folder away and I haven't seen it in
> years.
> | Passcards ? What are those ?
> |
> | Then I have to describe the keypad in detail to try to determine the
type
> of
> | alarm so I can show them how to locate the trouble. I suppose if I asked
> if
> | they have read the manual, they'd ask me what that is (if they could
even
> | find it..!!!!)
> |
> | I do have a database by customer name, system number, address and phone
> | number, so I can always work things out....but GOLLY.... sometimes I
> really
> | have to wonder.....
> |
> | RHC
> |
> |
> | "Bob Worthy" <securinc@xxxxxxxxxxxxx> wrote in message
> | news:nyX0f.160$bm.136@xxxxxxxxxxxxxxxxxxxxxxxxx
> |
> | Now that I have stated what is ideal, reality is that I
> | > have tried several different things over the years to get customers to
> | > remember what happens when and alarm occurs and what to expect. Waste
of
> | > time, money, and energy. Most people cannot remember yesterday. It is
> | > easier
> | > to deal with the few that call in and hold their hand.
> |
> |
>
>