Re: Central Station Cancel Signal

["Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx>]

I use refrigerator magnets with our number on it...and I used to have their
account number on it too but that just confused them...so it's just a little
refrig magnet with the three steps to cancel dispatch. Disarm System with
your code, If you don't hear from us in 60 secs call this number xxxxxxx ,
give your name and password.


"R.H.Campbell" <rh.campbell@xxxxxxxxxxxxx> wrote in message
news:DbidnUL6K6Hk0dneRVn-vQ@xxxxxxxxxxxxx
| Yup, you got that right....here's a common scenario:
|
| Customer: My alarm system is beeping, what should I do ?
|
| Me: Ok, first tell me what make of alarm panel you have.
|
| Customer: (...dead silence....) followed by.."How can I tell?"
|
| Me: Ok, is it a white or beige keypad that opens to the side or a black
and
| white one that opens up and down ?
|
| Customer: Ugh...well....I can't tell really
|
| Me: Ok, can you give me your system number?
|
| Customer: Where do I find that ?
|
| Me: On the blue folder I gave you when we first put the alarm in, or look
on
| one of your passcards
|
| Customer: Oh, my wife packed the folder away and I haven't seen it in
years.
| Passcards ? What are those ?
|
| Then I have to describe the keypad in detail to try to determine the type
of
| alarm so I can show them how to locate the trouble. I suppose if I asked
if
| they have read the manual, they'd ask me what that is (if they could even
| find it..!!!!)
|
| I do have a database by customer name, system number, address and phone
| number, so I can always work things out....but GOLLY.... sometimes I
really
| have to wonder.....
|
| RHC
|
|
| "Bob Worthy" <securinc@xxxxxxxxxxxxx> wrote in message
| news:nyX0f.160$bm.136@xxxxxxxxxxxxxxxxxxxxxxxxx
|
| Now that I have stated what is ideal, reality is that I
| > have tried several different things over the years to get customers to
| > remember what happens when and alarm occurs and what to expect. Waste of
| > time, money, and energy. Most people cannot remember yesterday. It is
| > easier
| > to deal with the few that call in and hold their hand.
|
|