Re: Central Station Cancel Signal

["R.H.Campbell" <rh.campbell@xxxxxxxxxxxxx>]

Good records are one thing; I definately have those. However, I fail to see
how total ignorance of the type of alarm or how it works in even the
simplest fashion is "our problem". Ultimately, it becomes our problem, since
we have to deal with their total lack of knowledge on their system. And
there is only so much training you can do if the client simply doesn't care
(try to keep commercial users especially up to date on their alarm system's
operation....)

I don't hold my car manufacturer, or his salesman, responsible because I
didn't read the owners manual and don't know how things work. And since
their alarm system is connected ultimately into the cities support system
(fire and police), they ought to take things a bit more seriously. A lot of
the time, RTFM really should apply !!

Nope ! I'm starting to believe there are people who really shouldn't have
alarm systems....

RHC

"mikey" <someone@xxxxxxxxxxxxx> wrote in message
news:dOydnWscpNv9ldveRVn-iQ@xxxxxxxxxxxxx
> I'm surprised. I have all kinds of stuff on my installs. A quick search on
> the address pulls it all up. I can tell most clients what breaker their
> panel is on.
> And ya gotta have a location history. I give the customers operator's
> manuals and copies if they ask for them, most don't. Ha ha, Like he said,
> It's our problem, R.H.
>
> "R.H.Campbell" <rh.campbell@xxxxxxxxxxxxx> wrote in message
> news:DbidnUL6K6Hk0dneRVn-vQ@xxxxxxxxxxxxx
>> Yup, you got that right....here's a common scenario:
>>
>> Customer: My alarm system is beeping, what should I do ?
>>
>> Me: Ok, first tell me what make of alarm panel you have.
>>
>> Customer: (...dead silence....) followed by.."How can I tell?"
>>
>> Me: Ok, is it a white or beige keypad that opens to the side or a black
> and
>> white one that opens up and down ?
>>
>> Customer: Ugh...well....I can't tell really
>>
>> Me: Ok, can you give me your system number?
>>
>> Customer: Where do I find that ?
>>
>> Me: On the blue folder I gave you when we first put the alarm in, or look
> on
>> one of your passcards
>>
>> Customer: Oh, my wife packed the folder away and I haven't seen it in
> years.
>> Passcards ? What are those ?
>>
>> Then I have to describe the keypad in detail to try to determine the type
> of
>> alarm so I can show them how to locate the trouble. I suppose if I asked
> if
>> they have read the manual, they'd ask me what that is (if they could even
>> find it..!!!!)
>>
>> I do have a database by customer name, system number, address and phone
>> number, so I can always work things out....but GOLLY.... sometimes I
> really
>> have to wonder.....
>>
>> RHC
>>
>>
>> "Bob Worthy" <securinc@xxxxxxxxxxxxx> wrote in message
>> news:nyX0f.160$bm.136@xxxxxxxxxxxxxxxxxxxxxxxxx
>>
>> Now that I have stated what is ideal, reality is that I
>> > have tried several different things over the years to get customers to
>> > remember what happens when and alarm occurs and what to expect. Waste
>> > of
>> > time, money, and energy. Most people cannot remember yesterday. It is
>> > easier
>> > to deal with the few that call in and hold their hand.
>>
>>
>
>