Re: Central Station Cancel Signal

["moe" <moe@xxxxxxx>]

I fax the insurance company a cancel letter to let them know I am no longer
in the picture in terms of monitoring the system.  If the customer doesn't
pay I sure won't trust them to inform their insurance company.
"R.H.Campbell" <rh.campbell@xxxxxxxxxxxxx> wrote in message
news:jL6dnY__8InQINreRVn-hA@xxxxxxxxxxxxx
> Good question ! During selling of the alarm, it is pretty easy to
> determine if the client intends to continue with the monitoring or not.
> But I have been wrong three times. In each case, I sent the client a
> registered letter telling him there is no warranty or any kind, or service
> on his panel (nor will I service it at an additional price), and that he
> must tell his insurance company of the cessation of monitoring. Plus, as
> part of my contract, he agrees to remove my decals when monitoring
> stops....they belong to me. And since they are exterior mounted decals, I
> actually make a visit to remove them.  However, bottom line, he has paid
> me a fair and full market price for the system, so I make my profit up
> front on the alarm itself. I simply dial in and remove all monitoring
> information, and reset the unit to factory installer code, and turn the
> TLM and the dialers off.
>
> I've found that in selling high end systems to my particular clientele
> (who generally are in the two income, higher echelon income bracket), this
> just doesn't happen. I guess these folks are smart enough to realize their
> alarm is crippled without proper response, and they probably feel $15 a
> month is peanuts to pay for a combined package with an ironclad warranty.
> Interestingly enough, the three people who cancelled within 6 months, were
> all from Eastern European countries where they don't have monitoring
> services (or so I'm told).
>
> I lose far more clients from people selling their homes and moving than I
> do from people simply deciding they don't want monitoring. However,
> reasonable prices and good service with the first client wins me back
> about 75% of the new purchasers (which I'm told from other dealer friends
> is a higher percentage than normal)
>
> Works for me.....
>
> RHC
>
> "alarman" <alarman2000@xxxxxxxxx> wrote in message
> news:f2I1f.41555$lq6.6373@xxxxxxxxxxxxx
>
>> Since you don't do locals, and don't require time contracts, what would
>> you
>> do if someone purchased a system, then stopped monitoring service after a
>> couple of months?
>> js
>>
>>
>
>