Re: Want to move Brinks keypad

[notspike <aim@xxxxxx>]

R.H.Campbell wrote:
> Mike, for crying out loud, how many times do I have to repeat myself: I
> don't give free service. It's built in to my rate - period ! As is my
> warranty ! And if I come across as irritable, I apologize, but I've just
> done my thing with the tax department and I am some pissed off right now. I
> gave over half my business income to the government last year. I had to sit
> down with a Chartered Accountant to do some long range tax planning, for no
> other reason than I'm making too damn much money. What the hell's the point
> of running a business if the government steals more than half of it, and
> then pisses it away with idiotic programs like the long gun registry, or
> steals it through the Sponsorship Program...
>
> No, I don't give a damn what all the other local dealers say about my "too
> low monitoring rate". And the fact that I don't nickel and dime them for
> every little thing !! I did a calculation...if I raised my rate to fair
> market rate of $20 monthly, I'd make $75K more per year and give the fu**ing
> tax department about $50K of that. Screw them ! I'd rather give it back to
> my customers in lower prices !!
>
> So lay off the "free service" sh*t please ! If you feel you have to charge
> for every little visit, be my guest ! Run your business the way you see fit
> and I'll do the same. Either way, we'll both continue to beat the crap out
> of Big Blue in the process...hell they're no real competition. Other small
> dealers are the only real competition. If I lose to them, I don't really
> care; at least the customer will have a better chance at getting a decent
> system than dealing with the Borg..
>
> RHC
>
> "mikey" <someone@xxxxxxxxxxxxx> wrote in message
> news:5uydnZQwo91MvRzfRVn-uQ@xxxxxxxxxxxxx
>
>>"R.H.Campbell" <rh.campbell@xxxxxxxxxxxxx> wrote in message
>>news:F7KdnTlT1_l3Qx3fRVn-sA@xxxxxxxxxxxxx
>>
>>>Bingo ! Right on both counts. I am unfortunately (and through no fault of
>>
>>my
>>
>>>own) a third party dealer of Big Blue. It has been my experience that the
>>>right hand doesn't know what the left is doing, and the middle is asleep.
>>
>>It
>>
>>>takes three faxes to different numbers, and one e mail to even disconnect
>>
>>a
>>
>>>service from their station and make sure that everyone who should be
>>
>>advised
>>
>>>is. They sure don't talk internally !
>>>
>>>Beating them at service quality and rates is an absolute "no brainer". It
>>>continues to amaze me after 10 years of being in this business, how they
>>>manage to sell to even a single residential customer. This can't say much
>>>for the intelligence or the shopping savvy of the average buying
>>>consumer....
>>>
>>>RHC
>>
>>
>>For Pete's sake, Bob. You're cracking me up here... of course it's easy
>>to beat them on service if you don't charge for it. I go head to head with
>>them on some jobs and they only beat me because they have the "name" but I
>>won't work for free so there you go, win some, lose some.

do you find many people that jerk you around because they don't have to
pay for a service call, calling you out for baloney that they wouldn't
if they have to pay?