Re: Glass breaks again...

["Norm Mugford" <1alarm@xxxxxxxxxxxxx>]

"Allan Waghalter" <awaghalter@xxxxxxxxxxx> wrote in message
news:R0cce.999$2f2.565@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> Norm,
> It probably boils down to the fact that we like the equipment we are most
> familiar with.  I have quit trying to master each new brand I run in to on
> takeovers and just exchange the old panel for a new Gem P816.  My cost is
> modest, I make the customer happy, and I am 100% confident that I can
> program and support the panel.
>
> We have a lot of assorted brands being monitored due to takeovers and I
have
> the software for everything I monitor, but I still feel the most confident
> with Napco.  If they never made an inroad into the Florida Market, I
suspect
> they may have had a weak sales rep there.  We have had a series of very
good
> reps who are all still with the company and continue to climb in the
> management chain.  They make sure the suppliers keep a good inventory and
> they have frequent classes to introduce new dealers to the products.
>
> I have never liked Ademco because they always seem to be holding back on
> technology.  Their new panels always lag behind like they are saving
> features for a new version.  I also don't like that their boards are not
> labeled.  If I don't have the manual or a board diagram, I have to
scrounge
> to find where the connections go.  This is essentiall solved as I have
their
> manuals on my laptop, but its a heavy Dell that takes forever to boot up
and
> I shouldn't have to bring it in to find out what terminal is auxillary
power
> + or -.
>
> Even the new Vista 20P has software that customer support will tell you
> shouldn't use.  The log shows point ID codes but not the fact that an
alarm
> occurred and was restored.
>
> Allan
>
I agree Allen, we like the equipment we are most comfortable with.
Every manufacturer has it's good points and bad points.
Some more than others, but we all adapt.

Norm Mugford