Re: Glass breaks again...

["Allan Waghalter" <awaghalter@xxxxxxxxxxx>]

Norm,
It probably boils down to the fact that we like the equipment we are most
familiar with.  I have quit trying to master each new brand I run in to on
takeovers and just exchange the old panel for a new Gem P816.  My cost is
modest, I make the customer happy, and I am 100% confident that I can
program and support the panel.

We have a lot of assorted brands being monitored due to takeovers and I have
the software for everything I monitor, but I still feel the most confident
with Napco.  If they never made an inroad into the Florida Market, I suspect
they may have had a weak sales rep there.  We have had a series of very good
reps who are all still with the company and continue to climb in the
management chain.  They make sure the suppliers keep a good inventory and
they have frequent classes to introduce new dealers to the products.

I have never liked Ademco because they always seem to be holding back on
technology.  Their new panels always lag behind like they are saving
features for a new version.  I also don't like that their boards are not
labeled.  If I don't have the manual or a board diagram, I have to scrounge
to find where the connections go.  This is essentiall solved as I have their
manuals on my laptop, but its a heavy Dell that takes forever to boot up and
I shouldn't have to bring it in to find out what terminal is auxillary power
+ or -.

Even the new Vista 20P has software that customer support will tell you
shouldn't use.  The log shows point ID codes but not the fact that an alarm
occurred and was restored.

Allan


"Norm Mugford" <1alarm@xxxxxxxxxxxxx> wrote in message
news:yU8ce.133452$vK6.44147@xxxxxxxxxxxxxxxxxxxxxxxxx
> Allen, your experience with Napco, as well as other
> users on this newsgroup may be good; My experience
> however was not that good, and made them aware of it.
> That does not reflect on their product, it only reflects
> on the support they provided me as a potential
> long term customer.
>
> BTW, I see very few Napco panels in this area,
> possibly 10 in the last 15 years. Mostly installed
> in the mid 90's by an Orlando company that sold
> to one of the big guys. I know of no other Napco
> dealer in this area, within 70 miles or so.
>
> Presently I use Ademco panels.
>
> Norm Mugford
>
>
>
>
> "Allan Waghalter" <awaghalter@xxxxxxxxxxx> wrote in message
> news:9u4ce.888$Hw2.285@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>> Perhaps you were calling the wrong tech number, or didn't know what
>> questions to ask.  I have been installing Napco since 1983 and have found
>> their technical staff to be the best in the industry.  Their hold time is
>> minimal and a tech usually answers the phone.  Carol is their best tech.
>> During the introduction of the 3000, which appears to be the time of your
>> experience, they did have a lot of incoming calls because this panel did
> so
>> much more than almost any other panel out there that you did have a
> learning
>> curve before mastering it.  I still have to call occassionally when using
>> exotic features and scheduling, but they always help and come up with the
>> answers.
>>
>> It was your loss that you didn't stick with using Napco.  Who do you use?
>> Regards,
>> Allan Waghalter
>>
>> "Norm Mugford" <1alarm@xxxxxxxxxxxxx> wrote in message
>> news:bPKbe.136916$vL3.117768@xxxxxxxxxxxxxxxxxxxxxxxxx
>> >
>> >
>> > "Robert L. Bass" <robertlbass@xxxxxxxxxxx> wrote in message
>> > news:rMudnbfMBf9-L_PfRVn-hA@xxxxxxxxxxxxxx
>> >> > Why should I learn anything about Napco....I'm not a
>> >> > Napco Dealer, nor do I service Napco Equipment.
>> >>
>> >> You chose to make statements about Napco but you now admit you know
>> > nothing
>> >> about their systems.  Interesting.
>> >>
>> >> > When a customer wants us to take over a Napco system,
>> >> > we swap it out for something that we know.
>> >>
>> >> Presumably Tandy Corp is delighted to know that.
>> >>
>> >> > IMHO when Napco tried years ago (1995-96)
>> >> > to get me to use thier products, (and I was
>> >> > certified on several of them, including the
>> >> > 3000) they failed to back it up with tech or
>> >> > sales support.
>> >>
>> >> Hmm.  Certified on the MA-3000 yet you have no knowledge of the
>> >> RB-3008
>> >> programmable relay board?  How did you manage to get certified without
>> >> learning the components?
>> >>
>> >> >
>> >> > Mr. Bass wrote:
>> >> >
>> >> > "Another "professional" contribution to the security newsgroup from
> the
>> >> > vice
>> >> >  chair of the Florida ECLB.  Nice wirk, Mr. Mugford".
>> >> >
>> >> > Thank-You Mr. Bass...now learn how to spell!
>> >> >
>> >> > Norm Mugford
>> >>
>> >> I can spell.  I just can't tpye.  :^)
>> >>
>> >>
>> >
>> > Show me Mr. Bass where I made a statement about Napco.
>> > Other than....
>> >
>> > Why should I learn anything about Napco....I'm not a
>> > Napco Dealer, nor do I service Napco Equipment.
>> > When a customer wants us to take over a Napco system,
>> > we swap it out for something that we know.
>> >
>> > IMHO when Napco tried years ago (1995-96) to get me to use thier
>> > products, (and I was certified on several of them, including the
>> > 3000) they failed to back it up with tech or sales support.
>> >
>> > Norm Mugford
>> >
>> >
>>
>>
>
>