Re: Glass breaks again...

["Norm Mugford" <1alarm@xxxxxxxxxxxxx>]

Allen, your experience with Napco, as well as other
users on this newsgroup may be good; My experience
however was not that good, and made them aware of it.
That does not reflect on their product, it only reflects
on the support they provided me as a potential
long term customer.

BTW, I see very few Napco panels in this area,
possibly 10 in the last 15 years. Mostly installed
in the mid 90's by an Orlando company that sold
to one of the big guys. I know of no other Napco
dealer in this area, within 70 miles or so.

Presently I use Ademco panels.

Norm Mugford




"Allan Waghalter" <awaghalter@xxxxxxxxxxx> wrote in message
news:9u4ce.888$Hw2.285@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> Perhaps you were calling the wrong tech number, or didn't know what
> questions to ask.  I have been installing Napco since 1983 and have found
> their technical staff to be the best in the industry.  Their hold time is
> minimal and a tech usually answers the phone.  Carol is their best tech.
> During the introduction of the 3000, which appears to be the time of your
> experience, they did have a lot of incoming calls because this panel did
so
> much more than almost any other panel out there that you did have a
learning
> curve before mastering it.  I still have to call occassionally when using
> exotic features and scheduling, but they always help and come up with the
> answers.
>
> It was your loss that you didn't stick with using Napco.  Who do you use?
> Regards,
> Allan Waghalter
>
> "Norm Mugford" <1alarm@xxxxxxxxxxxxx> wrote in message
> news:bPKbe.136916$vL3.117768@xxxxxxxxxxxxxxxxxxxxxxxxx
> >
> >
> > "Robert L. Bass" <robertlbass@xxxxxxxxxxx> wrote in message
> > news:rMudnbfMBf9-L_PfRVn-hA@xxxxxxxxxxxxxx
> >> > Why should I learn anything about Napco....I'm not a
> >> > Napco Dealer, nor do I service Napco Equipment.
> >>
> >> You chose to make statements about Napco but you now admit you know
> > nothing
> >> about their systems.  Interesting.
> >>
> >> > When a customer wants us to take over a Napco system,
> >> > we swap it out for something that we know.
> >>
> >> Presumably Tandy Corp is delighted to know that.
> >>
> >> > IMHO when Napco tried years ago (1995-96)
> >> > to get me to use thier products, (and I was
> >> > certified on several of them, including the
> >> > 3000) they failed to back it up with tech or
> >> > sales support.
> >>
> >> Hmm.  Certified on the MA-3000 yet you have no knowledge of the RB-3008
> >> programmable relay board?  How did you manage to get certified without
> >> learning the components?
> >>
> >> >
> >> > Mr. Bass wrote:
> >> >
> >> > "Another "professional" contribution to the security newsgroup from
the
> >> > vice
> >> >  chair of the Florida ECLB.  Nice wirk, Mr. Mugford".
> >> >
> >> > Thank-You Mr. Bass...now learn how to spell!
> >> >
> >> > Norm Mugford
> >>
> >> I can spell.  I just can't tpye.  :^)
> >>
> >>
> >
> > Show me Mr. Bass where I made a statement about Napco.
> > Other than....
> >
> > Why should I learn anything about Napco....I'm not a
> > Napco Dealer, nor do I service Napco Equipment.
> > When a customer wants us to take over a Napco system,
> > we swap it out for something that we know.
> >
> > IMHO when Napco tried years ago (1995-96) to get me to use thier
> > products, (and I was certified on several of them, including the
> > 3000) they failed to back it up with tech or sales support.
> >
> > Norm Mugford
> >
> >
>
>