Re: Glass breaks again...

["Norm Mugford" <1alarm@xxxxxxxxxxxxx>]

Mr. Bass wrote:

"I've found ADI overall to be helpful, courteous and honorable.  Staff
 occasionally make mistakes, such as shipping the wrong item, but they will
 replace it, send a call tag and not charge for doing so (only fair, I
 think).  They give great prices if you do enough volume, too".

I agree.....

Norm Mugford



"Robert L. Bass" <robertlbass@xxxxxxxxxxx> wrote in message
news:QNGdnf4lZe8qYPLfRVn-jQ@xxxxxxxxxxxxxx
> > Who said that I charged my customers anything to replace thier
> > Napco equipment. I replace Napco with equipment I know,
> > to better serve my customers, period.  It's how I do business,
> > Mr. Bass.
>
> Oh, now I get it.  You replace Napco systems which you say you know with
> something else which you say you know to better serve your customers and
you
> do this for free.  It's a good thing you don't know more or you'd have to
> replace all your systems again -- at no charge -- to better serve your
> customer (of course).  Uh-huh, sure.  Do you also sell bridges?
>
> > You may think I do not understand Napco,
> > that's not what my point was...
>
> It seems pretty clear to me.  You understand Napco so you replace it with
> something else which you know.  Uh-huh.
>
> > I said I had concerns with their tech & sales support.
>
> Suuure, you do.  Right.  :^)
>
> > They failed to demonstrate to me that they
> > could support my customers or my company...
>
> More likely you ran across an MA-3000, couldn't understand the manual and
> gave up.  You should have called me.  I could have one of my DIYers teach
> you the ropes.  The Napco panels aren't that difficult to understand once
> you get started.  I've installed hundreds of them and I've sold thousands
> more to DIYers.  BTW, I also sell Ademco, ITI, DSC (if someone really
> insists on it), Caddx, Paradox and several other brands.  None of them has
> been difficult for DIYers, including the Napco P9600, MA-3000, Ademco
> Vista-128FB, etc.
>
> > If a vendor wants my money, they have to
> > support the products they sell, period.
>
> Same here.  I have no problem getting tech support from any of these
> manufacturers, including Napco.  I wonder why it is you failed.  Perhaps
it
> was your charm, winning personality and tact.  :^)
>
> > I had the same problem with in the late
> > 90's with Caddx.
>
> It must get expensive replacing all these brands with something you know.
>
> > We put in over 200 in less than a year...
>
> I sell more than that in a month.  Maybe if you sold more product they'd
be
> more inclined to help you out when you don't understand the products.
>
> > In the mid 90's we had problems with ESL
> > smoke detectors...
>
> Whoops!  So much for GE.  It's a good thing you can still count on Tandy.
>
> > A factory recall caused our company to
> > replace over 150 smokes on one job.
>
> Suuure, you did.
>
> > Never mind all the false alarms, labor costs,
> > headaches, etc.  When ADI failed to notify
> > us that there was a recall, we called directly
> > to the manufacturer and were informed by
> > them that the recall was noticed to ADI
> > almost two months earlier...
>
> That's strange.  I get recall notices directly from manufacturers *and*
from
> ADI.  I wonder why none of them is willing to help you out.
>
> > We stopped using ESL equipment and we
> > stopped all transactions with ADI. That's
> > how we do business.
>
> Oh, really!  You stopped doing business with ADI, did you?  Heh, heh,
heh...
> :^)
>
> > Almost five years later we rekindled our
> > relationship with ADI.  They are a great
> > supporter of the alarm industry on a national
> > as well as state wide basis.  And, we all
> > benefit from that.
>
> Hmm.  First, they were so bad that you dropped them.  Now they're a great
> support for the alarm industry and you love them?  What happened?  You
went
> back to ADI when AFY went belly up?  Radio Shack refused to give you tech
> support?
>
> I've found ADI overall to be helpful, courteous and honorable.  Staff
> occasionally make mistakes, such as shipping the wrong item, but they will
> replace it, send a call tag and not charge for doing so (only fair, I
> think).  They give great prices if you do enough volume, too.
>
> --
>
> Regards,
> Robert L Bass
>
> =============================>
> Bass Home Electronics
> 2291 Pine View Circle
> Sarasota · Florida · 34231
> 877-722-8900 Sales & Tech Support
> http://www.bassburglaralarms.com
> =============================>
>
>
>
>