Re: Please recommend a non-monitored system

[Jim <alarminex@xxxxxxx>]

On Thursday, January 22, 2015 at 10:15:37 AM UTC-5, tourman wrote:
>=20
> Whoa..backup...calm down...take a deep breath.=20
>=20
> Although I will be leaving on my terms, just for the record, lets set the=
 facts straight. We do ALL the high tech things you have said you also do. =
Without the ability to keep with up with new solutions, you simply fall beh=
ind. We even consult at $100 an hour with other alarm companies in over the=
ir heads or those who lazily take the alarm.com avenue and find they are st=
ill in over their heads. Frankly, I am getting tired of using our expertise=
 in bailing out companies unwilling or unable to learn the new technology n=
ecessary to continue to operate. Unfortunately, my son truly enjoys helping=
 people - even those who compete with us.
>=20
> During the last four years, our customer base has DOUBLED with 80% of our=
 business calling for high tech solutions. The average price of an alarm no=
w is double or more what it was before, and the days of simple alarm instal=
ls are gone. Our problem is keeping up with growth and having the trained s=
taff to do what is needed to run a corporation. We are fully booked at leas=
t a month in advance for any sophisticated system, and people still wait. M=
y son and his field people do the work and being 70 plus, I was supposed to=
 take a back seat, but find myself in full time duties doing office managem=
ent and front end assistance. We have also taken a front seat in working wi=
th a few third party vendors in assistance and guidance in bringing forth p=
roducts designed for third party applications specifically for the security=
 industry. Security now covers, electronic, physical and environmental serv=
ices  =20
>=20
> Our client base are highly educated, highly paid people in professions or=
 those who work for government. They are smart enough to know that a long t=
erm contract is not in their best interest, so gravitate to us quickly. But=
 they also demand top quality high tech installations and good, personal se=
rvice. Other companies routinely complain about our low prices and month to=
 month contracts, but interestingly enough, have quickly gone that route. M=
y approach to them is do whatever is good for your business, but don't comp=
lain when clients don't like your restrictions. Outside of that, I really c=
ould care less... =20
>=20
> After 25 years in business, there are many things about this business tha=
t I despise and just as many that I love, same as you. Unnecessary long ter=
m contracts are one, alarm companies that lock their boards as a matter of =
course with no regard to the ownership of the board, and most of all, compa=
nies like ADT that systematically rape and pillage other companies for thei=
r own bottom line gain. They should be industry leaders but instead choose =
to only look at their bottom line. Sure, I know that is capitalism at its w=
orst, but the history of their shoddy work is rampant here and now they are=
 about to destroy a fine company up here called Protectron, likely putting =
1000's out of work and dragging their monitoring services down to ADT level=
s. Their "takeovers" are simply the easiest money we can make since most ar=
e simply "cash grabs" and anything but high tech...
>=20
> So you'll have to excuse my feelings towards them. I don't "hate" them; I=
 refuse to allow hatred in any form to soil my being. I'm not sure what wor=
d applies, but hate is not one of them. I do love this industry just as you=
 do, but feel I have to speak out when I see things that are not in a custo=
mer's best interest or the interest of the industry as a whole. And whether=
 you agree with them or not !=20
>=20
> As always, you and I will have to agree to disagree, but as Bob Lalonde h=
as politely suggested, I'll try to bite my tongue on the subjects that tip =
your wagon over. And since I rarely visit this site any more, you'll likely=
 have little reason to spue your brand of invective again. Take all of the =
above any way you please..=20
>=20
> Some things like this group have lived past their usefulness I guess...

WELL!!! All I can say then .... is congratulation. My observations were bas=
ed on your method of operation a couple of years ago when your sole goal mo=
tivation and operation was taking over ADT accounts. Apparently your son ha=
s dragged you into the 21st century.=20

However, I too have the same relationship with my clients AND....... additi=
onally I've got the reinforcement of long term contracts that will fill my =
pockets should/if I ever get to the point that I want/have to retire. .....=
and so do you .... but to a much lesser degree.  So then .... who's better =
off ???=20

I'd guess that my heirs will be rewarded greater than your heirs.