Re: We Need To Cancel Service

["Just Looking" <nospam@xxxxxxxxxx>]

"tourman"  wrote in message
news:3a068045-7f97-41e1-8314-8df2adfeee99@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

On Jan 24, 12:06 am, Jim <alarmi...@xxxxxxx> wrote:
> On Jan 22, 3:08 pm, tourman <robercampb...@xxxxxxxxx> wrote:
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> > On Jan 22, 11:06 am, Robert Macy <robert.a.m...@xxxxxxxxx> wrote:
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> > > On Jan 21, 9:03 pm, "Bob La Londe" <n...@xxxxxxxx> wrote:
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> > > > "Just Looking" <nos...@xxxxxxxxxx> wrote in message
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> > > >news:w9ednZ3-0uJvqYbSnZ2dnUVZ_rWdnZ2d@xxxxxxxxxxxxxxxxxxx
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> > > > > There might be a service that the "out of town" guy offered that
> > > > > the
> > > > > customer thought you didn't offer. Integration with a smart phone
> > > > > for
> > > > > example. It might be worth a call to find out what it was. There
> > > > > is always
> > > > > one the drawer in amongst the file cabinets for cancelled
> > > > > accounts. It
> > > > > pays to check through them from time to time and see if there is a
> > > > > tend
> > > > > starting. Typically disconnects are for non payment. Some
> > > > > customers move
> > > > > out of the service area, or go to retirement communities and then
> > > > > others
> > > > > go straight from the home to the bone yard. That is what makes up
> > > > > most
> > > > > cancelled accounts. However if the cancellation is for a lack of a
> > > > > feature
> > > > > set you offer then you're not a good fit for the customer's needs;
> > > > > and
> > > > > that would be a good thing to know, not get upset about.
> > > > > Nearly every company has a list of paying customers it would like
> > > > > to see
> > > > > in the cancelled account drawer, but if there is a customer you
> > > > > didn't
> > > > > want to get rid of that got rid of you it would be worth the
> > > > > effort in my
> > > > > opinion to know more.
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> > > > All good points.  Lost one a while back who said the new company
> > > > offered
> > > > them "digital" monitoring.  I just shook my head and walked away.
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> > > > > "Bob La Londe"  wrote in
> > > > > messagenews:xpGRq.1332$lS6.49@xxxxxxxxxxxxxxx
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> > > > > I just got one of those calls.  Ok.  Why?
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> > > > > They haven't had any problems.  Service has been good and quick.
> > > > > They
> > > > > "had"
> > > > > a full perimeter wired system installed when the house was built.
> > > > > One of
> > > > > those door knocker companies sold them a wireless system in its
> > > > > place, and
> > > > > it went on-line yesterday.
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> > > > > WHY?  Why would the door knocker company even install a wireless
> > > > > system
> > > > > when
> > > > > there was a 100% functional wired system with full perimeter
> > > > > already
> > > > > installed.
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> > > > > The customer has a service contract along with monitoring, and I
> > > > > have been
> > > > > out a few times, but its never been a problem with the alarm.
> > > > > They have
> > > > > had
> > > > > sliding doors readjusted, and windows replaced.  Things like that.
> > > > > I
> > > > > never
> > > > > charged them even though those types of things are specifically
> > > > > not
> > > > > covered.
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> > > > > I guess good customer service is to be punished, or the door
> > > > > knockers had
> > > > > a
> > > > > really good salesman.
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> > > > > Atleast they called and told me, and agreed to send a signed
> > > > > written
> > > > > notice
> > > > > of cancellation instead of just not paying the bill like so many
> > > > > people
> > > > > do.
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> > > > > Yeah, its an out of town door knocker too.  Well, if the install
> > > > > is decent
> > > > > they should be ok for a few years anyway.  If not... well its not
> > > > > my
> > > > > problem
> > > > > any more.
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> > > Can not help wondering what mindset, or background education, causes
> > > one to believe so wholeheartedly in advertising hoopla, yet distrust
> > > one's own government's "disinformation". One should not believe
> > > either, but still, it does seem odd.
>
> > RHC: Stupid is as stupid does......-
>
> Or ............. ignorance is curable, stupid is forever.

RHC: Yeah, I love the actor John Wayne's comment...."life is tough,
but it's really tough when you're stupid"....:))

Wow! Now I know why it has been so tough for me all these years!