Re: We Need To Cancel Service

[Jim <alarminex@xxxxxxx>]

On Jan 24, 7:46=A0am, tourman <robercampb...@xxxxxxxxx> wrote:
> On Jan 24, 12:06=A0am, Jim <alarmi...@xxxxxxx> wrote:
>
>
>
>
>
> > On Jan 22, 3:08=A0pm, tourman <robercampb...@xxxxxxxxx> wrote:
>
> > > On Jan 22, 11:06=A0am, Robert Macy <robert.a.m...@xxxxxxxxx> wrote:
>
> > > > On Jan 21, 9:03=A0pm, "Bob La Londe" <n...@xxxxxxxx> wrote:
>
> > > > > "Just Looking" <nos...@xxxxxxxxxx> wrote in message
>
> > > > >news:w9ednZ3-0uJvqYbSnZ2dnUVZ_rWdnZ2d@xxxxxxxxxxxxxxxxxxx
>
> > > > > > There might be a service that the "out of town" guy offered tha=
t the
> > > > > > customer thought you didn't offer. Integration with a smart pho=
ne for
> > > > > > example. It might be worth a call to find out what it was. Ther=
e is always
> > > > > > one the drawer in amongst the file cabinets for cancelled accou=
nts. It
> > > > > > pays to check through them from time to time and see if there i=
s a tend
> > > > > > starting. Typically disconnects are for non payment. Some custo=
mers move
> > > > > > out of the service area, or go to retirement communities and th=
en others
> > > > > > go straight from the home to the bone yard. That is what makes =
up most
> > > > > > cancelled accounts. However if the cancellation is for a lack o=
f a feature
> > > > > > set you offer then you're not a good fit for the customer's nee=
ds; and
> > > > > > that would be a good thing to know, not get upset about.
> > > > > > Nearly every company has a list of paying customers it would li=
ke to see
> > > > > > in the cancelled account drawer, but if there is a customer you=
 didn't
> > > > > > want to get rid of that got rid of you it would be worth the ef=
fort in my
> > > > > > opinion to know more.
>
> > > > > All good points. =A0Lost one a while back who said the new compan=
y offered
> > > > > them "digital" monitoring. =A0I just shook my head and walked awa=
y.
>
> > > > > > "Bob La Londe" =A0wrote in messagenews:xpGRq.1332$lS6.49@newsfe=
20.iad...
>
> > > > > > I just got one of those calls. =A0Ok. =A0Why?
>
> > > > > > They haven't had any problems. =A0Service has been good and qui=
ck. =A0They
> > > > > > "had"
> > > > > > a full perimeter wired system installed when the house was buil=
t. =A0One of
> > > > > > those door knocker companies sold them a wireless system in its=
 place, and
> > > > > > it went on-line yesterday.
>
> > > > > > WHY? =A0Why would the door knocker company even install a wirel=
ess system
> > > > > > when
> > > > > > there was a 100% functional wired system with full perimeter al=
ready
> > > > > > installed.
>
> > > > > > The customer has a service contract along with monitoring, and =
I have been
> > > > > > out a few times, but its never been a problem with the alarm. =
=A0They have
> > > > > > had
> > > > > > sliding doors readjusted, and windows replaced. =A0Things like =
that. =A0I
> > > > > > never
> > > > > > charged them even though those types of things are specifically=
 not
> > > > > > covered.
>
> > > > > > I guess good customer service is to be punished, or the door kn=
ockers had
> > > > > > a
> > > > > > really good salesman.
>
> > > > > > Atleast they called and told me, and agreed to send a signed wr=
itten
> > > > > > notice
> > > > > > of cancellation instead of just not paying the bill like so man=
y people
> > > > > > do.
>
> > > > > > Yeah, its an out of town door knocker too. =A0Well, if the inst=
all is decent
> > > > > > they should be ok for a few years anyway. =A0If not... well its=
 not my
> > > > > > problem
> > > > > > any more.
>
> > > > Can not help wondering what mindset, or background education, cause=
s
> > > > one to believe so wholeheartedly in advertising hoopla, yet distrus=
t
> > > > one's own government's "disinformation". One should not believe
> > > > either, but still, it does seem odd.
>
> > > RHC: Stupid is as stupid does......-
>
> > Or ............. ignorance is curable, stupid is forever.
>
> RHC: Yeah, I love the actor John Wayne's comment...."life is tough,
> but it's really tough when you're stupid"....:))-

Love it!!!!!!!!!!!!!