Re: We Need To Cancel Service

[Jim <alarminex@xxxxxxx>]

On Jan 22, 3:08=A0pm, tourman <robercampb...@xxxxxxxxx> wrote:
> On Jan 22, 11:06=A0am, Robert Macy <robert.a.m...@xxxxxxxxx> wrote:
>
>
>
>
>
> > On Jan 21, 9:03=A0pm, "Bob La Londe" <n...@xxxxxxxx> wrote:
>
> > > "Just Looking" <nos...@xxxxxxxxxx> wrote in message
>
> > >news:w9ednZ3-0uJvqYbSnZ2dnUVZ_rWdnZ2d@xxxxxxxxxxxxxxxxxxx
>
> > > > There might be a service that the "out of town" guy offered that th=
e
> > > > customer thought you didn't offer. Integration with a smart phone f=
or
> > > > example. It might be worth a call to find out what it was. There is=
 always
> > > > one the drawer in amongst the file cabinets for cancelled accounts.=
 It
> > > > pays to check through them from time to time and see if there is a =
tend
> > > > starting. Typically disconnects are for non payment. Some customers=
 move
> > > > out of the service area, or go to retirement communities and then o=
thers
> > > > go straight from the home to the bone yard. That is what makes up m=
ost
> > > > cancelled accounts. However if the cancellation is for a lack of a =
feature
> > > > set you offer then you're not a good fit for the customer's needs; =
and
> > > > that would be a good thing to know, not get upset about.
> > > > Nearly every company has a list of paying customers it would like t=
o see
> > > > in the cancelled account drawer, but if there is a customer you did=
n't
> > > > want to get rid of that got rid of you it would be worth the effort=
 in my
> > > > opinion to know more.
>
> > > All good points. =A0Lost one a while back who said the new company of=
fered
> > > them "digital" monitoring. =A0I just shook my head and walked away.
>
> > > > "Bob La Londe" =A0wrote in messagenews:xpGRq.1332$lS6.49@xxxxxxxxxx=
ad...
>
> > > > I just got one of those calls. =A0Ok. =A0Why?
>
> > > > They haven't had any problems. =A0Service has been good and quick. =
=A0They
> > > > "had"
> > > > a full perimeter wired system installed when the house was built. =
=A0One of
> > > > those door knocker companies sold them a wireless system in its pla=
ce, and
> > > > it went on-line yesterday.
>
> > > > WHY? =A0Why would the door knocker company even install a wireless =
system
> > > > when
> > > > there was a 100% functional wired system with full perimeter alread=
y
> > > > installed.
>
> > > > The customer has a service contract along with monitoring, and I ha=
ve been
> > > > out a few times, but its never been a problem with the alarm. =A0Th=
ey have
> > > > had
> > > > sliding doors readjusted, and windows replaced. =A0Things like that=
. =A0I
> > > > never
> > > > charged them even though those types of things are specifically not
> > > > covered.
>
> > > > I guess good customer service is to be punished, or the door knocke=
rs had
> > > > a
> > > > really good salesman.
>
> > > > Atleast they called and told me, and agreed to send a signed writte=
n
> > > > notice
> > > > of cancellation instead of just not paying the bill like so many pe=
ople
> > > > do.
>
> > > > Yeah, its an out of town door knocker too. =A0Well, if the install =
is decent
> > > > they should be ok for a few years anyway. =A0If not... well its not=
 my
> > > > problem
> > > > any more.
>
> > Can not help wondering what mindset, or background education, causes
> > one to believe so wholeheartedly in advertising hoopla, yet distrust
> > one's own government's "disinformation". One should not believe
> > either, but still, it does seem odd.
>
> RHC: Stupid is as stupid does......-

Or ............. ignorance is curable, stupid is forever.