Re: We Need To Cancel Service

[tourman <robercampbell@xxxxxxxxx>]

On Jan 24, 12:06=A0am, Jim <alarmi...@xxxxxxx> wrote:
> On Jan 22, 3:08=A0pm, tourman <robercampb...@xxxxxxxxx> wrote:
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> > On Jan 22, 11:06=A0am, Robert Macy <robert.a.m...@xxxxxxxxx> wrote:
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> > > On Jan 21, 9:03=A0pm, "Bob La Londe" <n...@xxxxxxxx> wrote:
>
> > > > "Just Looking" <nos...@xxxxxxxxxx> wrote in message
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> > > >news:w9ednZ3-0uJvqYbSnZ2dnUVZ_rWdnZ2d@xxxxxxxxxxxxxxxxxxx
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> > > > > There might be a service that the "out of town" guy offered that =
the
> > > > > customer thought you didn't offer. Integration with a smart phone=
 for
> > > > > example. It might be worth a call to find out what it was. There =
is always
> > > > > one the drawer in amongst the file cabinets for cancelled account=
s. It
> > > > > pays to check through them from time to time and see if there is =
a tend
> > > > > starting. Typically disconnects are for non payment. Some custome=
rs move
> > > > > out of the service area, or go to retirement communities and then=
 others
> > > > > go straight from the home to the bone yard. That is what makes up=
 most
> > > > > cancelled accounts. However if the cancellation is for a lack of =
a feature
> > > > > set you offer then you're not a good fit for the customer's needs=
; and
> > > > > that would be a good thing to know, not get upset about.
> > > > > Nearly every company has a list of paying customers it would like=
 to see
> > > > > in the cancelled account drawer, but if there is a customer you d=
idn't
> > > > > want to get rid of that got rid of you it would be worth the effo=
rt in my
> > > > > opinion to know more.
>
> > > > All good points. =A0Lost one a while back who said the new company =
offered
> > > > them "digital" monitoring. =A0I just shook my head and walked away.
>
> > > > > "Bob La Londe" =A0wrote in messagenews:xpGRq.1332$lS6.49@newsfe20=
.iad...
>
> > > > > I just got one of those calls. =A0Ok. =A0Why?
>
> > > > > They haven't had any problems. =A0Service has been good and quick=
. =A0They
> > > > > "had"
> > > > > a full perimeter wired system installed when the house was built.=
 =A0One of
> > > > > those door knocker companies sold them a wireless system in its p=
lace, and
> > > > > it went on-line yesterday.
>
> > > > > WHY? =A0Why would the door knocker company even install a wireles=
s system
> > > > > when
> > > > > there was a 100% functional wired system with full perimeter alre=
ady
> > > > > installed.
>
> > > > > The customer has a service contract along with monitoring, and I =
have been
> > > > > out a few times, but its never been a problem with the alarm. =A0=
They have
> > > > > had
> > > > > sliding doors readjusted, and windows replaced. =A0Things like th=
at. =A0I
> > > > > never
> > > > > charged them even though those types of things are specifically n=
ot
> > > > > covered.
>
> > > > > I guess good customer service is to be punished, or the door knoc=
kers had
> > > > > a
> > > > > really good salesman.
>
> > > > > Atleast they called and told me, and agreed to send a signed writ=
ten
> > > > > notice
> > > > > of cancellation instead of just not paying the bill like so many =
people
> > > > > do.
>
> > > > > Yeah, its an out of town door knocker too. =A0Well, if the instal=
l is decent
> > > > > they should be ok for a few years anyway. =A0If not... well its n=
ot my
> > > > > problem
> > > > > any more.
>
> > > Can not help wondering what mindset, or background education, causes
> > > one to believe so wholeheartedly in advertising hoopla, yet distrust
> > > one's own government's "disinformation". One should not believe
> > > either, but still, it does seem odd.
>
> > RHC: Stupid is as stupid does......-
>
> Or ............. ignorance is curable, stupid is forever.

RHC: Yeah, I love the actor John Wayne's comment...."life is tough,
but it's really tough when you're stupid"....:))