Re: We Need To Cancel Service

[tourman <robercampbell@xxxxxxxxx>]

On Jan 22, 11:06=A0am, Robert Macy <robert.a.m...@xxxxxxxxx> wrote:
> On Jan 21, 9:03=A0pm, "Bob La Londe" <n...@xxxxxxxx> wrote:
>
>
>
>
>
>
>
>
>
> > "Just Looking" <nos...@xxxxxxxxxx> wrote in message
>
> >news:w9ednZ3-0uJvqYbSnZ2dnUVZ_rWdnZ2d@xxxxxxxxxxxxxxxxxxx
>
> > > There might be a service that the "out of town" guy offered that the
> > > customer thought you didn't offer. Integration with a smart phone for
> > > example. It might be worth a call to find out what it was. There is a=
lways
> > > one the drawer in amongst the file cabinets for cancelled accounts. I=
t
> > > pays to check through them from time to time and see if there is a te=
nd
> > > starting. Typically disconnects are for non payment. Some customers m=
ove
> > > out of the service area, or go to retirement communities and then oth=
ers
> > > go straight from the home to the bone yard. That is what makes up mos=
t
> > > cancelled accounts. However if the cancellation is for a lack of a fe=
ature
> > > set you offer then you're not a good fit for the customer's needs; an=
d
> > > that would be a good thing to know, not get upset about.
> > > Nearly every company has a list of paying customers it would like to =
see
> > > in the cancelled account drawer, but if there is a customer you didn'=
t
> > > want to get rid of that got rid of you it would be worth the effort i=
n my
> > > opinion to know more.
>
> > All good points. =A0Lost one a while back who said the new company offe=
red
> > them "digital" monitoring. =A0I just shook my head and walked away.
>
> > > "Bob La Londe" =A0wrote in messagenews:xpGRq.1332$lS6.49@xxxxxxxxxxxx=
...
>
> > > I just got one of those calls. =A0Ok. =A0Why?
>
> > > They haven't had any problems. =A0Service has been good and quick. =
=A0They
> > > "had"
> > > a full perimeter wired system installed when the house was built. =A0=
One of
> > > those door knocker companies sold them a wireless system in its place=
, and
> > > it went on-line yesterday.
>
> > > WHY? =A0Why would the door knocker company even install a wireless sy=
stem
> > > when
> > > there was a 100% functional wired system with full perimeter already
> > > installed.
>
> > > The customer has a service contract along with monitoring, and I have=
 been
> > > out a few times, but its never been a problem with the alarm. =A0They=
 have
> > > had
> > > sliding doors readjusted, and windows replaced. =A0Things like that. =
=A0I
> > > never
> > > charged them even though those types of things are specifically not
> > > covered.
>
> > > I guess good customer service is to be punished, or the door knockers=
 had
> > > a
> > > really good salesman.
>
> > > Atleast they called and told me, and agreed to send a signed written
> > > notice
> > > of cancellation instead of just not paying the bill like so many peop=
le
> > > do.
>
> > > Yeah, its an out of town door knocker too. =A0Well, if the install is=
 decent
> > > they should be ok for a few years anyway. =A0If not... well its not m=
y
> > > problem
> > > any more.
>
> Can not help wondering what mindset, or background education, causes
> one to believe so wholeheartedly in advertising hoopla, yet distrust
> one's own government's "disinformation". One should not believe
> either, but still, it does seem odd.

RHC: Stupid is as stupid does......