Re: We Need To Cancel Service

["Bob La Londe" <none@xxxxxxxx>]

"Just Looking" <nospam@xxxxxxxxxx> wrote in message
news:w9ednZ3-0uJvqYbSnZ2dnUVZ_rWdnZ2d@xxxxxxxxxxxxxxxxxxx
> There might be a service that the "out of town" guy offered that the
> customer thought you didn't offer. Integration with a smart phone for
> example. It might be worth a call to find out what it was. There is always
> one the drawer in amongst the file cabinets for cancelled accounts. It
> pays to check through them from time to time and see if there is a tend
> starting. Typically disconnects are for non payment. Some customers move
> out of the service area, or go to retirement communities and then others
> go straight from the home to the bone yard. That is what makes up most
> cancelled accounts. However if the cancellation is for a lack of a feature
> set you offer then you're not a good fit for the customer's needs; and
> that would be a good thing to know, not get upset about.
> Nearly every company has a list of paying customers it would like to see
> in the cancelled account drawer, but if there is a customer you didn't
> want to get rid of that got rid of you it would be worth the effort in my
> opinion to know more.

All good points.  Lost one a while back who said the new company offered
them "digital" monitoring.  I just shook my head and walked away.





> "Bob La Londe"  wrote in message news:xpGRq.1332$lS6.49@xxxxxxxxxxxxxxx
>
> I just got one of those calls.  Ok.  Why?
>
> They haven't had any problems.  Service has been good and quick.  They
> "had"
> a full perimeter wired system installed when the house was built.  One of
> those door knocker companies sold them a wireless system in its place, and
> it went on-line yesterday.
>
> WHY?  Why would the door knocker company even install a wireless system
> when
> there was a 100% functional wired system with full perimeter already
> installed.
>
> The customer has a service contract along with monitoring, and I have been
> out a few times, but its never been a problem with the alarm.  They have
> had
> sliding doors readjusted, and windows replaced.  Things like that.  I
> never
> charged them even though those types of things are specifically not
> covered.
>
> I guess good customer service is to be punished, or the door knockers had
> a
> really good salesman.
>
> Atleast they called and told me, and agreed to send a signed written
> notice
> of cancellation instead of just not paying the bill like so many people
> do.
>
> Yeah, its an out of town door knocker too.  Well, if the install is decent
> they should be ok for a few years anyway.  If not... well its not my
> problem
> any more.
>
>