We Need To Cancel Service

["Bob La Londe" <none@xxxxxxxx>]

I just got one of those calls.  Ok.  Why?

They haven't had any problems.  Service has been good and quick.  They "had"
a full perimeter wired system installed when the house was built.  One of
those door knocker companies sold them a wireless system in its place, and
it went on-line yesterday.

WHY?  Why would the door knocker company even install a wireless system when
there was a 100% functional wired system with full perimeter already
installed.

The customer has a service contract along with monitoring, and I have been
out a few times, but its never been a problem with the alarm.  They have had
sliding doors readjusted, and windows replaced.  Things like that.  I never
charged them even though those types of things are specifically not covered.

I guess good customer service is to be punished, or the door knockers had a
really good salesman.

Atleast they called and told me, and agreed to send a signed written notice
of cancellation instead of just not paying the bill like so many people do.

Yeah, its an out of town door knocker too.  Well, if the install is decent
they should be ok for a few years anyway.  If not... well its not my problem
any more.