Re: We Need To Cancel Service

[tourman <robercampbell@xxxxxxxxx>]

On Jan 18, 4:00=A0pm, "Bob La Londe" <n...@xxxxxxxx> wrote:
> I just got one of those calls. =A0Ok. =A0Why?
>
> They haven't had any problems. =A0Service has been good and quick. =A0The=
y "had"
> a full perimeter wired system installed when the house was built. =A0One =
of
> those door knocker companies sold them a wireless system in its place, an=
d
> it went on-line yesterday.
>
> WHY? =A0Why would the door knocker company even install a wireless system=
 when
> there was a 100% functional wired system with full perimeter already
> installed.
>
> The customer has a service contract along with monitoring, and I have bee=
n
> out a few times, but its never been a problem with the alarm. =A0They hav=
e had
> sliding doors readjusted, and windows replaced. =A0Things like that. =A0I=
 never
> charged them even though those types of things are specifically not cover=
ed.
>
> I guess good customer service is to be punished, or the door knockers had=
 a
> really good salesman.
>
> Atleast they called and told me, and agreed to send a signed written noti=
ce
> of cancellation instead of just not paying the bill like so many people d=
o.
>
> Yeah, its an out of town door knocker too. =A0Well, if the install is dec=
ent
> they should be ok for a few years anyway. =A0If not... well its not my pr=
oblem
> any more.

RHC: These types of sales people are the scourge of EVERY industry,
not just the security industry. As long as big companies put money
before ethical behaviour, we will always have this problem in society.
And there will always be marginal people only too willing to sell this
way since they follow the same philosophy of profit before ethics.

I was reading an interesting article the other day whereby the jist of
the content was that pure old style capitalism simply doesn't work any
more. Society has to come up with a newer version of capitalism where
ethical behaviour is rewarded within the operational structure of the
corporation, and filters down to the lowest level as part of their
expected day to day operational philosophy. Failure to do so can only
lead to more of the same kinds of crises that precipitated the
catastrophe within the banking industry, and the housing industry in
the US.

I too get dismayed when customers make such purely stupid decisions
when even a moments thought would have prevented their making such a
mistake. I am continually amazed how many truly stupid people buy into
(for example) Alarmforce nonsense up here and end up with nothing but
a false sense of security. Unfortunately, people will be people, with
all their foibles and faults, and there isn't much anyone can do about
it, except remain true to your professional standards, and hope things
will get better. Once the first service call is required, I suspect
this customer will quickly learn the real value of your company and
what they lost !!

In the meantime, don't let it bother you too much...we've all been
there !!