Re: We Need To Cancel Service

[Robert Macy <robert.a.macy@xxxxxxxxx>]

On Jan 19, 10:53=A0am, tourman <robercampb...@xxxxxxxxx> wrote:
> On Jan 18, 4:00=A0pm, "Bob La Londe" <n...@xxxxxxxx> wrote:
>
>
>
>
>
> > I just got one of those calls. =A0Ok. =A0Why?
>
> > They haven't had any problems. =A0Service has been good and quick. =A0T=
hey "had"
> > a full perimeter wired system installed when the house was built. =A0On=
e of
> > those door knocker companies sold them a wireless system in its place, =
and
> > it went on-line yesterday.
>
> > WHY? =A0Why would the door knocker company even install a wireless syst=
em when
> > there was a 100% functional wired system with full perimeter already
> > installed.
>
> > The customer has a service contract along with monitoring, and I have b=
een
> > out a few times, but its never been a problem with the alarm. =A0They h=
ave had
> > sliding doors readjusted, and windows replaced. =A0Things like that. =
=A0I never
> > charged them even though those types of things are specifically not cov=
ered.
>
> > I guess good customer service is to be punished, or the door knockers h=
ad a
> > really good salesman.
>
> > Atleast they called and told me, and agreed to send a signed written no=
tice
> > of cancellation instead of just not paying the bill like so many people=
 do.
>
> > Yeah, its an out of town door knocker too. =A0Well, if the install is d=
ecent
> > they should be ok for a few years anyway. =A0If not... well its not my =
problem
> > any more.
>
> RHC: These types of sales people are the scourge of EVERY industry,
> not just the security industry. As long as big companies put money
> before ethical behaviour, we will always have this problem in society.
> And there will always be marginal people only too willing to sell this
> way since they follow the same philosophy of profit before ethics.
>
> I was reading an interesting article the other day whereby the jist of
> the content was that pure old style capitalism simply doesn't work any
> more. Society has to come up with a newer version of capitalism where
> ethical behaviour is rewarded within the operational structure of the
> corporation, and filters down to the lowest level as part of their
> expected day to day operational philosophy. Failure to do so can only
> lead to more of the same kinds of crises that precipitated the
> catastrophe within the banking industry, and the housing industry in
> the US.
>
> I too get dismayed when customers make such purely stupid decisions
> when even a moments thought would have prevented their making such a
> mistake. I am continually amazed how many truly stupid people buy into
> (for example) Alarmforce nonsense up here and end up with nothing but
> a false sense of security. Unfortunately, people will be people, with
> all their foibles and faults, and there isn't much anyone can do about
> it, except remain true to your professional standards, and hope things
> will get better. Once the first service call is required, I suspect
> this customer will quickly learn the real value of your company and
> what they lost !!
>
> In the meantime, don't let it bother you too much...we've all been
> there !!

Ethical behaviour rewarded?  Hmm....setting us up for a lengthy
argument as to what 'exactly' is right and wrong.  There is another
way, I've heard called the "Bright Light Phenomenon"  One simply
shines a bright light on it. If it should flourish, it will grow. If
it should NOT exist, it will simply wither away.  But, alas, the
birght light must be complete and truthful else backfires