Re: We Need To Cancel Service

[nick markowitz <nmarkowitz@xxxxxxxxx>]

On Jan 19, 12:53=A0pm, tourman <robercampb...@xxxxxxxxx> wrote:
> On Jan 18, 4:00=A0pm, "Bob La Londe" <n...@xxxxxxxx> wrote:
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> > I just got one of those calls. =A0Ok. =A0Why?
>
> > They haven't had any problems. =A0Service has been good and quick. =A0T=
hey "had"
> > a full perimeter wired system installed when the house was built. =A0On=
e of
> > those door knocker companies sold them a wireless system in its place, =
and
> > it went on-line yesterday.
>
> > WHY? =A0Why would the door knocker company even install a wireless syst=
em when
> > there was a 100% functional wired system with full perimeter already
> > installed.
>
> > The customer has a service contract along with monitoring, and I have b=
een
> > out a few times, but its never been a problem with the alarm. =A0They h=
ave had
> > sliding doors readjusted, and windows replaced. =A0Things like that. =
=A0I never
> > charged them even though those types of things are specifically not cov=
ered.
>
> > I guess good customer service is to be punished, or the door knockers h=
ad a
> > really good salesman.
>
> > Atleast they called and told me, and agreed to send a signed written no=
tice
> > of cancellation instead of just not paying the bill like so many people=
 do.
>
> > Yeah, its an out of town door knocker too. =A0Well, if the install is d=
ecent
> > they should be ok for a few years anyway. =A0If not... well its not my =
problem
> > any more.
>
> RHC: These types of sales people are the scourge of EVERY industry,
> not just the security industry. As long as big companies put money
> before ethical behaviour, we will always have this problem in society.
> And there will always be marginal people only too willing to sell this
> way since they follow the same philosophy of profit before ethics.
>
> I was reading an interesting article the other day whereby the jist of
> the content was that pure old style capitalism simply doesn't work any
> more. Society has to come up with a newer version of capitalism where
> ethical behaviour is rewarded within the operational structure of the
> corporation, and filters down to the lowest level as part of their
> expected day to day operational philosophy. Failure to do so can only
> lead to more of the same kinds of crises that precipitated the
> catastrophe within the banking industry, and the housing industry in
> the US.
>
> I too get dismayed when customers make such purely stupid decisions
> when even a moments thought would have prevented their making such a
> mistake. I am continually amazed how many truly stupid people buy into
> (for example) Alarmforce nonsense up here and end up with nothing but
> a false sense of security. Unfortunately, people will be people, with
> all their foibles and faults, and there isn't much anyone can do about
> it, except remain true to your professional standards, and hope things
> will get better. Once the first service call is required, I suspect
> this customer will quickly learn the real value of your company and
> what they lost !!
>
> In the meantime, don't let it bother you too much...we've all been
> there !!

I saw it in the volunteer fire service to they would believe some one
with no credibility how a business decision should be made for the
fire company and there I am a business owner telling them not to do it
and they got burned every time. some people are just too stupid to
live.