Re: We Need To Cancel Service

[Jim <alarminex@xxxxxxx>]

On Jan 18, 4:00=A0pm, "Bob La Londe" <n...@xxxxxxxx> wrote:
> I just got one of those calls. =A0Ok. =A0Why?
>
> They haven't had any problems. =A0Service has been good and quick. =A0The=
y "had"
> a full perimeter wired system installed when the house was built. =A0One =
of
> those door knocker companies sold them a wireless system in its place, an=
d
> it went on-line yesterday.
>
> WHY? =A0Why would the door knocker company even install a wireless system=
 when
> there was a 100% functional wired system with full perimeter already
> installed.

Becaue they're highly  trained to sell what they sell. They don't know
anything about alarm systems the just have to roll play with some good
trainers and they've got all the objections and questions memorized.
They do what they do ..... very well. Don't give your customers too
much credit by thinking that they actually know all the benefits and
features of the system they have, even though you may have spent 2
hours training them all those years ago. They learn just the minimun
things they have to know and forget all the rest. They forget what you
told them an hour after  you leave. I've had some people think that
they 've been using the motion detectors for years. They've completely
forgotten that I had asked them if they wanted the motion detectors
always bypassed and that they would have to press the Interior button
to unbypass them when they leave.


>
> The customer has a service contract along with monitoring, and I have bee=
n
> out a few times, but its never been a problem with the alarm. =A0They hav=
e had
> sliding doors readjusted, and windows replaced. =A0Things like that. =A0I=
 never
> charged them even though those types of things are specifically not cover=
ed.
>
> I guess good customer service is to be punished, or the door knockers had=
 a
> really good salesman.
>
> Atleast they called and told me, and agreed to send a signed written noti=
ce
> of cancellation instead of just not paying the bill like so many people d=
o.

I presume that they deactivated  your panel ????

If they didn't ..... how do you handle the fact that low battery, AC
power loss and Fire are activations that will still report even if the
panel is not armed?  Do you go there and deprogram or try to download
or just let them continue reporting because the account is off line?

They usually get about $40. 00 to $50.00 per month. How much were you
charging .... including service?

>
> Yeah, its an out of town door knocker too. =A0Well, if the install is dec=
ent
> they should be ok for a few years anyway. =A0If not... well its not my pr=
oblem
> any more.