Re: We Need To Cancel Service

[nick markowitz <nmarkowitz@xxxxxxxxx>]

On Jan 18, 4:00=A0pm, "Bob La Londe" <n...@xxxxxxxx> wrote:
> I just got one of those calls. =A0Ok. =A0Why?
>
> They haven't had any problems. =A0Service has been good and quick. =A0The=
y "had"
> a full perimeter wired system installed when the house was built. =A0One =
of
> those door knocker companies sold them a wireless system in its place, an=
d
> it went on-line yesterday.
>
> WHY? =A0Why would the door knocker company even install a wireless system=
 when
> there was a 100% functional wired system with full perimeter already
> installed.
>
> The customer has a service contract along with monitoring, and I have bee=
n
> out a few times, but its never been a problem with the alarm. =A0They hav=
e had
> sliding doors readjusted, and windows replaced. =A0Things like that. =A0I=
 never
> charged them even though those types of things are specifically not cover=
ed.
>
> I guess good customer service is to be punished, or the door knockers had=
 a
> really good salesman.
>
> Atleast they called and told me, and agreed to send a signed written noti=
ce
> of cancellation instead of just not paying the bill like so many people d=
o.
>
> Yeah, its an out of town door knocker too. =A0Well, if the install is dec=
ent
> they should be ok for a few years anyway. =A0If not... well its not my pr=
oblem
> any more.

I got one of those calls last year and since im getting rid of
residential customers said goodbye and good riddens if your stupid
enough to waste you money for a piece of wireless crap and $45.00 a
month monitoring and not even talk to me first you deserve what you get