Re: We Need To Cancel Service

["Just Looking" <nospam@xxxxxxxxxx>]

There might be a service that the "out of town" guy offered that the
customer thought you didn't offer. Integration with a smart phone for
example. It might be worth a call to find out what it was. There is always
one the drawer in amongst the file cabinets for cancelled accounts. It pays
to check through them from time to time and see if there is a tend starting.
Typically disconnects are for non payment. Some customers move out of the
service area, or go to retirement communities and then others go straight
from the home to the bone yard. That is what makes up most cancelled
accounts. However if the cancellation is for a lack of a feature set you
offer then you're not a good fit for the customer's needs; and that would be
a good thing to know, not get upset about.
Nearly every company has a list of paying customers it would like to see in
the cancelled account drawer, but if there is a customer you didn't want to
get rid of that got rid of you it would be worth the effort in my opinion to
know more.

"Bob La Londe"  wrote in message news:xpGRq.1332$lS6.49@xxxxxxxxxxxxxxx

I just got one of those calls.  Ok.  Why?

They haven't had any problems.  Service has been good and quick.  They "had"
a full perimeter wired system installed when the house was built.  One of
those door knocker companies sold them a wireless system in its place, and
it went on-line yesterday.

WHY?  Why would the door knocker company even install a wireless system when
there was a 100% functional wired system with full perimeter already
installed.

The customer has a service contract along with monitoring, and I have been
out a few times, but its never been a problem with the alarm.  They have had
sliding doors readjusted, and windows replaced.  Things like that.  I never
charged them even though those types of things are specifically not covered.

I guess good customer service is to be punished, or the door knockers had a
really good salesman.

Atleast they called and told me, and agreed to send a signed written notice
of cancellation instead of just not paying the bill like so many people do.

Yeah, its an out of town door knocker too.  Well, if the install is decent
they should be ok for a few years anyway.  If not... well its not my problem
any more.