Re: We Need To Cancel Service

["Bob La Londe" <none@xxxxxxxx>]

"Bob La Londe" <none@xxxxxxxx> wrote in message
news:xpGRq.1332$lS6.49@xxxxxxxxxxxxxxx
> I just got one of those calls.  Ok.  Why?
>
> They haven't had any problems.  Service has been good and quick.  They
> "had" a full perimeter wired system installed when the house was built.
> One of those door knocker companies sold them a wireless system in its
> place, and it went on-line yesterday.
>
> WHY?  Why would the door knocker company even install a wireless system
> when there was a 100% functional wired system with full perimeter already
> installed.
>
> The customer has a service contract along with monitoring, and I have been
> out a few times, but its never been a problem with the alarm.  They have
> had sliding doors readjusted, and windows replaced.  Things like that.  I
> never charged them even though those types of things are specifically not
> covered.
>
> I guess good customer service is to be punished, or the door knockers had
> a really good salesman.
>
> Atleast they called and told me, and agreed to send a signed written
> notice of cancellation instead of just not paying the bill like so many
> people do.
>
> Yeah, its an out of town door knocker too.  Well, if the install is decent
> they should be ok for a few years anyway.  If not... well its not my
> problem any more.

Wow!  Just got another one today.  "We love your service.  We have always
been happy with you, but this door knocker offered us wireless (cellular)."
Geez.  I have been offering cellular for atleast 16 years.  I offered analog
back in the day.  I had analog triggered that could be added to a customers
cell account, and I have sent cellular primary and cellular backup fliers in
customer bills many many times over the years.

They just got sold by a door knocker.

I even discussed cellular and internet reporting with this customer last
time I was out there to replace a flaky glassbreak detector.

I think I am going to spend more time kissing up to my industrial customers.

I figured out who it is and what they are doing.  I think they are actually
targeting house with alarms so they can just slap a cell on the panel for a
takeover without any reprogramming or even access to programming.