Re: We Need To Cancel Service

[tourman <robercampbell@xxxxxxxxx>]

On Jan 24, 4:09=A0pm, "Bob La Londe" <n...@xxxxxxxx> wrote:
> "Bob La Londe" <n...@xxxxxxxx> wrote in messagenews:xpGRq.1332$lS6.49@new=
sfe20.iad...
>
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> > I just got one of those calls. =A0Ok. =A0Why?
>
> > They haven't had any problems. =A0Service has been good and quick. =A0T=
hey
> > "had" a full perimeter wired system installed when the house was built.
> > One of those door knocker companies sold them a wireless system in its
> > place, and it went on-line yesterday.
>
> > WHY? =A0Why would the door knocker company even install a wireless syst=
em
> > when there was a 100% functional wired system with full perimeter alrea=
dy
> > installed.
>
> > The customer has a service contract along with monitoring, and I have b=
een
> > out a few times, but its never been a problem with the alarm. =A0They h=
ave
> > had sliding doors readjusted, and windows replaced. =A0Things like that=
. =A0I
> > never charged them even though those types of things are specifically n=
ot
> > covered.
>
> > I guess good customer service is to be punished, or the door knockers h=
ad
> > a really good salesman.
>
> > Atleast they called and told me, and agreed to send a signed written
> > notice of cancellation instead of just not paying the bill like so many
> > people do.
>
> > Yeah, its an out of town door knocker too. =A0Well, if the install is d=
ecent
> > they should be ok for a few years anyway. =A0If not... well its not my
> > problem any more.
>
> Wow! =A0Just got another one today. =A0"We love your service. =A0We have =
always
> been happy with you, but this door knocker offered us wireless (cellular)=
."
> Geez. =A0I have been offering cellular for atleast 16 years. =A0I offered=
 analog
> back in the day. =A0I had analog triggered that could be added to a custo=
mers
> cell account, and I have sent cellular primary and cellular backup fliers=
 in
> customer bills many many times over the years.
>
> They just got sold by a door knocker.
>
> I even discussed cellular and internet reporting with this customer last
> time I was out there to replace a flaky glassbreak detector.
>
> I think I am going to spend more time kissing up to my industrial custome=
rs.
>
> I figured out who it is and what they are doing. =A0I think they are actu=
ally
> targeting house with alarms so they can just slap a cell on the panel for=
 a
> takeover without any reprogramming or even access to programming.

RHC: And what do they do when they need changes to panel programming
and you are no longer their dealer ?....:))   THAT'S when the rubber
meets the road....