Re: We Need To Cancel Service

["Just Looking" <nospam@xxxxxxxxxx>]

"tourman"  wrote in message
news:f29fd0b5-7d46-40d8-9060-ce611010827e@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

On Jan 24, 4:09 pm, "Bob La Londe" <n...@xxxxxxxx> wrote:
> "Bob La Londe" <n...@xxxxxxxx> wrote in
> messagenews:xpGRq.1332$lS6.49@xxxxxxxxxxxxxxx
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> > I just got one of those calls.  Ok.  Why?
>
> > They haven't had any problems.  Service has been good and quick.  They
> > "had" a full perimeter wired system installed when the house was built.
> > One of those door knocker companies sold them a wireless system in its
> > place, and it went on-line yesterday.
>
> > WHY?  Why would the door knocker company even install a wireless system
> > when there was a 100% functional wired system with full perimeter
> > already
> > installed.
>
> > The customer has a service contract along with monitoring, and I have
> > been
> > out a few times, but its never been a problem with the alarm.  They have
> > had sliding doors readjusted, and windows replaced.  Things like that.
> > I
> > never charged them even though those types of things are specifically
> > not
> > covered.
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> > I guess good customer service is to be punished, or the door knockers
> > had
> > a really good salesman.
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> > Atleast they called and told me, and agreed to send a signed written
> > notice of cancellation instead of just not paying the bill like so many
> > people do.
>
> > Yeah, its an out of town door knocker too.  Well, if the install is
> > decent
> > they should be ok for a few years anyway.  If not... well its not my
> > problem any more.
>
> Wow!  Just got another one today.  "We love your service.  We have always
> been happy with you, but this door knocker offered us wireless
> (cellular)."
> Geez.  I have been offering cellular for atleast 16 years.  I offered
> analog
> back in the day.  I had analog triggered that could be added to a
> customers
> cell account, and I have sent cellular primary and cellular backup fliers
> in
> customer bills many many times over the years.
>
> They just got sold by a door knocker.
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> I even discussed cellular and internet reporting with this customer last
> time I was out there to replace a flaky glassbreak detector.
>
> I think I am going to spend more time kissing up to my industrial
> customers.
>
> I figured out who it is and what they are doing.  I think they are
> actually
> targeting house with alarms so they can just slap a cell on the panel for
> a
> takeover without any reprogramming or even access to programming.

RHC: And what do they do when they need changes to panel programming
and you are no longer their dealer ?....:))   THAT'S when the rubber
meets the road....

That's why God made alarm.com.