Re: the police was dispatched to ... the wrong house

["Robert L Bass" <RobertLBass@xxxxxxxxxxx>]

> Wouldn't it be nice if large companies like this one
> were more the genesis of a best practices for the
> industry to emulate instead of perhaps the best cover up? There is no real reason why it couldn't
> be the former and not the latter.

There is a reason and unfortunately it has to do with
corporate greed.  Rather than focus on quality and
support, they concentrate all efforts on maximizing
immediate gain.  It has nothing to do with caring
about customers' safety and security.  The only goal
is maxmum profit.

This is one area where the local, mom & pop alarm
company has an opportunity to outdo the big guns
in the industry.  It's why little companies like mine
(the ones at which jerks like Leuck snicker) can
give better, more efficient service than corporate
giants like Monitronics.  The present thread is a
perfect example.  We used daily tests, open & close
signals and Caller ID to alert us to developing
problems *before* they caused a false dispatch.
Leuck's company couldn't care less about such
things.  Small, customer oriented companies may
not impact the profits of these corporate giants but
we can and do beat them on quality and price every
time.

Of course, that doesn't mean that *all* small alarm
companies are better than *all* the corporate giants.
There will always be a number of small outfits whose
owners gouge clients at every opportunity.  Jiminex
is an example.  He has boasted about that sort of
thing in the past.

--

Regards,
Robert L Bass

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Bass Home Electronics
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4883 Fallcrest Circle
Sarasota · Florida · 34233
http://www.bassburglaralarms.com
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