Re: the police was dispatched to ... the wrong house

["Robert L Bass" <RobertLBass@xxxxxxxxxxx>]

"Mark Leuck" <m..leuck@xxxxxxxxx> wrote in message news:46c2702a$0$18780$4c368faf@xxxxxxxxxxxxxxxxx
>
> "Robert L Bass" <RobertLBass@xxxxxxxxxxx> wrote in message
> news:eBbwi.7507$Ns6.1249@xxxxxxxxxxx
>> > And unlike a real central station wasn't
>> > licensed, UL listed and had no backup
>> > site...
>>
>> No central station in CT was licensed.
>> You're wrong about backup too.  We
>> weren't UL Listed but then neither were
>> most central stations.  In fact, the only
>> UL listed station at the time in greater
>> Hartford was not UL listed for burglar
>> alarms -- only for fire.
>
> That I suppose says something for the
> quality of service in CT

It speaks more about your lack of knowledge
of CT or my business.

>> Now you're actually saying what a good
>> job these idiots did sending the cops to
>> the wrong address because they're too
>> cheap to do daily tests and monitor Caller
>> ID.  Unbelievable!
>
> that has nothing to do with being cheap...

It has everything to do with being cheap.
You can't load the lines with as many accounts
when you receive daily tests and open/close
signals as when you don't.  If you knew anything
about running a central station you would know
that.

> they did the job they were supposed to do...

They did the bare minimum and that allowed
a situation which should have been corrected
to continue until there was a false alarm.  Not
only that but they are still doing nothing to
prevent a recurrence.  This is so typical of a
certain subset of the industry, including you.
Do the bare minimum, make excuses, whine
about costs and liability but above all else,
NEVER fix a problem unless you can find a
way to extort more money out of the client.

> and with or without daily tests and caller
> ID the outcome would have been the same

Wrong, as usual.

> I can imagine...

That's all you do.  Imagine.  What you don't do is
look for ways to improve service or help customers
solve problems.

> what it would have been like if your central
> station had handled it..

Every once in a while we would get wrong Caller ID
data from an account sending in a daily test.  We'd
call the number on file for the account to find out if
they had made any changes.  Sometimes it was
due to a change in telco providers.  More often it
was due to a house being sold without the client
remembering to notify us.

Because we did daily tests we would almost invariably
catch the change before there was an alarm signal.
If it was a changed phone number but the client was
still there we'd enter the new number on his account.
If it was a change of owner I'd offer our services to
the new resident.  If they didn't want monitoring I
would program the system as a local alarm and then
give them new codes so they could use the system.
If they wanted monitoring, I'd stop by with a contract.

What we did not do was ignore the problem until a
false alarm came in.  I leave that sort of malfeasance
to companies like Monitronics.

--

Regards,
Robert L Bass

=============================>
Bass Home Electronics
941-925-8650
4883 Fallcrest Circle
Sarasota · Florida · 34233
http://www.bassburglaralarms.com
=============================>