Re: DIY - Sometimes....

[tourman <robercampbell@xxxxxxxxx>]

On Jan 5, 2:22 pm, "Robert L Bass" <RobertLB...@xxxxxxxxxxx> wrote:
> "tourman" wrote:
>
> > But...hey...could be I've also become swayed by the "siren song of
> > RMR"....:))
>
> The thought never crossed my mind.  Based on what I know of you, I
> figure you do pretty much what you believe is best for the customer.
> I try to do the same thing, but from a different perspective and with
> a very different set of circumstances.  Bear in mind I'm not opposed
> to monitoring.  I just don't believe it's essential in certain
> situations.  If a customer asks for it I refer them to 911Alarm or
> NextAlarm since both seem to do a good job at a much more reasonable
> cost than these other characters charge.
>

RHC: Well honestly Bob, I don't think I am any different than the vast
majority of small and medium companies out there (and on this
newsgroup). They all (I believe) try to do the best for their
customers. In our industry there seem to be four categories of
companies...1- the outright thieves (thankfully in the minority)...2-
the vast majority of honest companies just trying to make a living but
at vastly different price levels...3- the big, largely uncaring
companies usually only concerned about the bottom line,....and 4- the
outright scammers and deceptively opportunistic marketeers.

Frankly, I'm glad at this point that the RMR  IS there. My son came
down with infectious mononucleosis just before Christmas, and although
he is now well, victims of this virus remain totally useless with no
energy for months to follow. So I have had to cancel all new
installations until after I return from Florida in April, since he is
only able to do the intermittent service calls that come in, but
nothing more strenuous, while he looks after our existing customer
base. In this area, there are very few quality independent alarm
installation contractors available that I could use, and any that
become available are quickly sucked up by the big companies. Nor do I
trust many of them to work to my standards frankly.. So bottom line,
without that huge cheque each month from 1000 plus monitored
customers, I wouldn't be able to carry the business forward !

They say bad things happen in three's...that leaves one to go....:((