Re: the police was dispatched to ... the wrong house

["Robert L Bass" <RobertLBass@xxxxxxxxxxx>]

> You don't have enough facts on this to
> know if they were inept or not...

Let's see.  They don't bother monitoring Caller ID and they don't do daily tests.  That's enough.  They're inept.   Oh, while we're
on the subject, does Monitronics do daily tests on all residential systems and open/close on all commercial ones?

> 1. It is up the the installation company to set
> up daily test signals not the central station...

That depends on the central station.  You work
for Monitronics and apparently spend your days
programming alarms for them.  Do you configure
all those systems for daily test?  If not, what is
your excuse?

> 2. The responsibility of the central station is
> to dispatch on a signal on one of their accounts...

A *responsible* central station would care enough
to make sure all accounts are properly programmed.
One very effective way to minimize the chances of
a situation like this arising is to offer daily test and
Caller ID monitoring as part of one's basic services.
Not doing this as a matter of routine practice is
indicative of a rather cavalier attitude about the
security of one's clients.  This of course brings us
back to the previous question.  Does your employer
offer daily test and Caller ID (or ANA) monitoring
at no additional charge to encourage installing
dealers to make use of the features?  If not, what
is your excuse?

> the research comes later but they HAVE to
> dispatch, its one of those liability things you
> never want to understand...

If they had done the job properly in the first place
the situation would have been far less likely to
have come about.  It's a matter of actually protecting
your clients, as opposed to covering your own arse.
Your comment about liability indicates you're far
more concerned about the latter than the former.

>>> You have no clue what my firm does
>>
>> From what ex-clients of yours indicate, apparently
>> you do as little as possible.
>
> See? You don't know but then I have no doubt
> you will quickly make something up

You're confusing me with Olson.

>>> Again you assume they will automatically look at
>>> the prefix and know it's Garwood...
>>
>> I assume no such thing.  Clearly the OP's central
>> station did nothing of the kind, else the OP would
>> not have had a problem.
>
> It is not up to them...
> --- snip more of the same lame excuses ---

--

Regards,
Robert L Bass

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Bass Home Electronics
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Sarasota · Florida · 34233
http://www.bassburglaralarms.com
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