Re: the police was dispatched to ... the wrong house

["Just Looking" <nospam@xxxxxxxxxx>]

>Just a comment guys......please don't forget that Mr. BAss's
>"properly configured CS automation software" was a Rolodex
>with pretty colored separators for Fire and Burg.

I am still trying to find it on eBay. I've been looking for years. No luck
yet.

"Norm Mugford" <1alarm@xxxxxxxxxxxxx> wrote in message
news:k8Yui.7989$2v5.6848@xxxxxxxxxxxxxxxxxxxxxxxxx
>
> "Mark Leuck" <m..leuck@xxxxxxxxx> wrote in message
> news:46bbc819$0$31222$4c368faf@xxxxxxxxxxxxxxxxx
> >
> > "Robert L Bass" <RobertLBass@xxxxxxxxxxx> wrote in message
> > news:1STti.1675$Aj6.1105@xxxxxxxxxxx
> >>
> >> Since you work for a similar central station it's not
> >> surprising you would defend the ineptitude of the
> >> CS in question.
> >
> > You don't have enough facts on this to know if they were inept or not
> >
> >> I never said they should research
> >> anything before dispatching.  I said they should
> >> have been recording and comparing Caller ID
> >> from the start.  I also said they should have been
> >> receiving daily test signals.  If this had been done
> >> the OP's problem would not have arisen.
> >
> > 1. It is up the the installation company to set up daily test signals
not
> > the central station
> >
> > 2. The responsibility of the central station is to dispatch on a signal
on
> > one of their accounts, the research comes later but they HAVE to
dispatch,
> > its one of those liability things you never want to understand
> >
> >> > You have no clue what my firm does
> >>
> >> From what ex-clients of yours indicate, apparently
> >> you do as little as possible.
> >
> > See? You don't know but then I have no doubt you will quickly make
> > something
> > up
> >
> >> > Again you assume they will automatically look at
> >> > the prefix and know it's Garwood...
> >>
> >> I assume no such thing.  Clearly the OP's central
> >> station did nothing of the kind, else the OP would
> >> not have had a problem.
> >
> > It is not up to them, they received a signal and they dispatched, it's
> > what
> > they are paid to do
> >
> >> If the CS and the "professional" installer were any
> >> good at all they would have been notified by the
> >> CS automation software the moment the offending
> >> panel was connected.  Needless to say, they failed.
> >
> > No the CS dispatched when they received the signal, if the installation
> > company was notified it would have been after the dispatch, so far the
OP
> > has said nothing about the installation company
> >
> >> Was this one of your accounts?  Is that why you're
> >> defensive about the "professionally" programmed
> >> panel?
> >
> > I was thinking it was more one of your guys myself
> >
> >> Uh, no, Leuck.  There are things called computers
> >> in a modern central station.  Properly configured CS
> >> automation software would have seen the problem
> >> and alerted the CS operator long before this became
> >> a problem.
> >
> > No the properly configured CS automation software would tell the CS
> > operator
> > that an account received a signal from a given phone number, you fail to
> > understand that their job is to then dispatch first and if there is a
> > problem research later
>
> Just a comment guys......please don't forget that Mr. BAss's
> "properly configured CS automation software" was a Rolodex
> with pretty colored separators for Fire and Burg.
>
> Norm Mugford
>
>
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>
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>
> >
> >
>
>
> I choose Polesoft Lockspam to fight spam, and you?
> http://www.polesoft.com/refer.html
>
>