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Re: the police was dispatched to ... the wrong house



"Mark Leuck" <m..leuck@xxxxxxxxx> wrote in message
news:46bbc819$0$31222$4c368faf@xxxxxxxxxxxxxxxxx
>
> "Robert L Bass" <RobertLBass@xxxxxxxxxxx> wrote in message
> news:1STti.1675$Aj6.1105@xxxxxxxxxxx
>>
>> Since you work for a similar central station it's not
>> surprising you would defend the ineptitude of the
>> CS in question.
>
> You don't have enough facts on this to know if they were inept or not
>
>> I never said they should research
>> anything before dispatching.  I said they should
>> have been recording and comparing Caller ID
>> from the start.  I also said they should have been
>> receiving daily test signals.  If this had been done
>> the OP's problem would not have arisen.
>
> 1. It is up the the installation company to set up daily test signals not
> the central station
>
> 2. The responsibility of the central station is to dispatch on a signal on
> one of their accounts, the research comes later but they HAVE to dispatch,
> its one of those liability things you never want to understand
>
>> > You have no clue what my firm does
>>
>> From what ex-clients of yours indicate, apparently
>> you do as little as possible.
>
> See? You don't know but then I have no doubt you will quickly make
> something
> up
>
>> > Again you assume they will automatically look at
>> > the prefix and know it's Garwood...
>>
>> I assume no such thing.  Clearly the OP's central
>> station did nothing of the kind, else the OP would
>> not have had a problem.
>
> It is not up to them, they received a signal and they dispatched, it's
> what
> they are paid to do
>
>> If the CS and the "professional" installer were any
>> good at all they would have been notified by the
>> CS automation software the moment the offending
>> panel was connected.  Needless to say, they failed.
>
> No the CS dispatched when they received the signal, if the installation
> company was notified it would have been after the dispatch, so far the OP
> has said nothing about the installation company
>
>> Was this one of your accounts?  Is that why you're
>> defensive about the "professionally" programmed
>> panel?
>
> I was thinking it was more one of your guys myself
>
>> Uh, no, Leuck.  There are things called computers
>> in a modern central station.  Properly configured CS
>> automation software would have seen the problem
>> and alerted the CS operator long before this became
>> a problem.
>
> No the properly configured CS automation software would tell the CS
> operator
> that an account received a signal from a given phone number, you fail to
> understand that their job is to then dispatch first and if there is a
> problem research later

Just a comment guys......please don't forget that Mr. BAss's
"properly configured CS automation software" was a Rolodex
with pretty colored separators for Fire and Burg.

Norm Mugford






>
>


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