Re: Need to disable sensor (Paradox Spectra 175x-RF)

["Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx>]

I have two service rates one for monitored clients, one for locals...the
local rate is MUCH higher. However, I frequently make generous allowances
for folks on fixed income, disabled clients, retired and current service
persons (cops, fire, etc).

I try not to give anything away though! I figure if I make a little here..a
little there it adds up :-)...but losing a little here and a little there
does NOT - actually it does add up but its RED.


"Doug L" <vssdoug@xxxxxxx> wrote in message
news:%%s2g.2862$_c1.1022@xxxxxxxxxxxxx
| By that logic they should expect the cable company to repair their TV when
| it conks out or the phone company to fix the phone, but they don't, I
think
| the reason they expect so much from an alarm company is because as an
| industry we are  too willing to give away our services in pursuit of
| recurring revenue. Someone only has to think about changing services and
| half the industry is ready to give away hundreds of dollars in time and
| materials that may take several years to recoup from the recurring revenue
| in order to keep the customer, the other half is ready to do the same in
| order to take the customer away, it doesn't make any sense to me, that
said
| I'm not immune from occasionally  falling into that trap.
|
| Doug L
|
|
| "Allan Waghalter" <awaghalter@xxxxxxxxxxx> wrote in message
| news:8Ds2g.26014$NS6.7140@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
| > It's easy to see why they think they are entitled to free service.  They
| > pay a monthly monitoring fee and feel it is your responsibility to keep
| > the equipment operating to earn your monitoring fee.  I do charge for my
| > service and my rates are reasonable.  If I think the customer can't
afford
| > the service or is upset with the charge, I absorb it for the good will.
| > Allan
| >
| > "Jim" <alarminex@xxxxxxx> wrote in message
| > news:1145685016.247740.77700@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
| >>
| >> Frank Olson wrote:
| >>> Cookie wrote:
| >>> > Thanks Frank!
| >>> >
| >>> > Yes I think it is an alignment issue.
| >>> >
| >>> > I had a sudden rush of blood to the head just now and pulled the
| >>> > sensor
| >>> > out of the door frame, cut the sensor off, and twisted the cable
wires
| >>> > together.  This has made the alarm think that the door is always
| >>> > closed.
| >>> >
| >>> > I checked the alarm and it still works.  No sparks or burning smells
| >>> > so
| >>> > that is great.
| >>> >
| >>> > Thanks again. I feel stupid that in the end it was so easy.  :-|
| >>> >
| >>> > Regards
| >>> > Stuart
| >>> >
| >>>
| >>>
| >>> Not a problem.  We all experience "tunnel vision" every now and then.
| >>>
| >>> If this does happen to clear your problem, you might want to have
| >>> another look at the alignment between the switch and the magnet.
| >>> Sometimes doors can warp.  I had one customer that called years ago to
| >>> complain that his door contact no longer worked.  It turns out that he
| >>> had *replaced* the door and the contractor forgot to install the
magnet
| >>> from the old one.  What's really amazing is that he waited three
months
| >>> to call us.  He didn't want to incur the service charge either but
| >>> decided (finally) that he should have the system fully functional for
| >>> when he went on vacation.  :-)
| >>
| >>
| >> Can't ever seem to figure out why people feel that what an alarm
| >> company gets for a service call is lots of money but when the
| >> refrigerator or washing machine breaks down, they don't mind laying out
| >> a couple of hundred to get it working again. And some of the appliance
| >> repairmen get an up front fee even if they just show up and you decide
| >> you don't want it fixed.
| >>
| >> Just doesn't compute.
| >>
| >
| >
|
|