Re: Need to disable sensor (Paradox Spectra 175x-RF)

["Doug L" <vssdoug@xxxxxxx>]

By that logic they should expect the cable company to repair their TV when
it conks out or the phone company to fix the phone, but they don't, I think
the reason they expect so much from an alarm company is because as an
industry we are  too willing to give away our services in pursuit of
recurring revenue. Someone only has to think about changing services and
half the industry is ready to give away hundreds of dollars in time and
materials that may take several years to recoup from the recurring revenue
in order to keep the customer, the other half is ready to do the same in
order to take the customer away, it doesn't make any sense to me, that said
I'm not immune from occasionally  falling into that trap.

Doug L


"Allan Waghalter" <awaghalter@xxxxxxxxxxx> wrote in message
news:8Ds2g.26014$NS6.7140@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> It's easy to see why they think they are entitled to free service.  They
> pay a monthly monitoring fee and feel it is your responsibility to keep
> the equipment operating to earn your monitoring fee.  I do charge for my
> service and my rates are reasonable.  If I think the customer can't afford
> the service or is upset with the charge, I absorb it for the good will.
> Allan
>
> "Jim" <alarminex@xxxxxxx> wrote in message
> news:1145685016.247740.77700@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>>
>> Frank Olson wrote:
>>> Cookie wrote:
>>> > Thanks Frank!
>>> >
>>> > Yes I think it is an alignment issue.
>>> >
>>> > I had a sudden rush of blood to the head just now and pulled the
>>> > sensor
>>> > out of the door frame, cut the sensor off, and twisted the cable wires
>>> > together.  This has made the alarm think that the door is always
>>> > closed.
>>> >
>>> > I checked the alarm and it still works.  No sparks or burning smells
>>> > so
>>> > that is great.
>>> >
>>> > Thanks again. I feel stupid that in the end it was so easy.  :-|
>>> >
>>> > Regards
>>> > Stuart
>>> >
>>>
>>>
>>> Not a problem.  We all experience "tunnel vision" every now and then.
>>>
>>> If this does happen to clear your problem, you might want to have
>>> another look at the alignment between the switch and the magnet.
>>> Sometimes doors can warp.  I had one customer that called years ago to
>>> complain that his door contact no longer worked.  It turns out that he
>>> had *replaced* the door and the contractor forgot to install the magnet
>>> from the old one.  What's really amazing is that he waited three months
>>> to call us.  He didn't want to incur the service charge either but
>>> decided (finally) that he should have the system fully functional for
>>> when he went on vacation.  :-)
>>
>>
>> Can't ever seem to figure out why people feel that what an alarm
>> company gets for a service call is lots of money but when the
>> refrigerator or washing machine breaks down, they don't mind laying out
>> a couple of hundred to get it working again. And some of the appliance
>> repairmen get an up front fee even if they just show up and you decide
>> you don't want it fixed.
>>
>> Just doesn't compute.
>>
>
>