Re: Need to disable sensor (Paradox Spectra 175x-RF)

["Allan Waghalter" <awaghalter@xxxxxxxxxxx>]

It's easy to see why they think they are entitled to free service.  They pay
a monthly monitoring fee and feel it is your responsibility to keep the
equipment operating to earn your monitoring fee.  I do charge for my service
and my rates are reasonable.  If I think the customer can't afford the
service or is upset with the charge, I absorb it for the good will.
Allan

"Jim" <alarminex@xxxxxxx> wrote in message
news:1145685016.247740.77700@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>
> Frank Olson wrote:
>> Cookie wrote:
>> > Thanks Frank!
>> >
>> > Yes I think it is an alignment issue.
>> >
>> > I had a sudden rush of blood to the head just now and pulled the sensor
>> > out of the door frame, cut the sensor off, and twisted the cable wires
>> > together.  This has made the alarm think that the door is always
>> > closed.
>> >
>> > I checked the alarm and it still works.  No sparks or burning smells so
>> > that is great.
>> >
>> > Thanks again. I feel stupid that in the end it was so easy.  :-|
>> >
>> > Regards
>> > Stuart
>> >
>>
>>
>> Not a problem.  We all experience "tunnel vision" every now and then.
>>
>> If this does happen to clear your problem, you might want to have
>> another look at the alignment between the switch and the magnet.
>> Sometimes doors can warp.  I had one customer that called years ago to
>> complain that his door contact no longer worked.  It turns out that he
>> had *replaced* the door and the contractor forgot to install the magnet
>> from the old one.  What's really amazing is that he waited three months
>> to call us.  He didn't want to incur the service charge either but
>> decided (finally) that he should have the system fully functional for
>> when he went on vacation.  :-)
>
>
> Can't ever seem to figure out why people feel that what an alarm
> company gets for a service call is lots of money but when the
> refrigerator or washing machine breaks down, they don't mind laying out
> a couple of hundred to get it working again. And some of the appliance
> repairmen get an up front fee even if they just show up and you decide
> you don't want it fixed.
>
> Just doesn't compute.
>