Re: Time for HA, finally. Thinking Insteon. Mulling this for 20 years. What is best?

["Robert L Bass" <robertbass1@xxxxxxxxxxx>]

I checked on that.  I suspect the notice was put there to placate installing dealers of the sort found in ASA.  You may have noticed
there's a lot of hostility on the part of some "professional" dealers toward DIY.  The notice also gives ELK a legitimate out should
someone who hasn't a clue try to spend 3 hours on the phone with them.

ELK has never charged any of my clients for tech support.  They do want customers to seek help through the dealer that sold them the
product.  I usually can answer any questions my DIY customers have.  When I don't know something I make a 3-way call and let ELK
answer.  Then my client knows and so do I for the next customer.

No matter how this plays out long term I will of course act as a go between for clients needing tech support from ELK just as I do
with every other manufacturer we carry.  To be clear though, no one I know of has ever been charged for ELK tech support.

--

Regards,
Robert L Bass

=============================>
Bass Home Electronics
941-866-1100
4883 Fallcrest Circle
Sarasota · Florida · 34233
http://www.bassburglaralarms.com
=============================>


> Originally I was strongly leaning toward Elk
> based on their willingness to communicate
> directly with DIY users. I recently went to
> their site to gather some additional information,
> and was very disappointed to read their
> support information which clearly indicated
> that technical support to non dealers was on
> a fee based basis only...