Re: Form B Reed Switches on Wireless Alarm Sensors

[ABLE1 <somewhere@xxxxxxxxxxx>]

On 7/27/2018 9:12 AM, RTS wrote:
> On 7/27/2018 6:41 AM, ABLE1 wrote:
>> On 7/27/2018 12:07 AM, Jim Davis wrote:
>>> On Wednesday, July 25, 2018 at 10:06:37 PM UTC-4, ABLE1 wrote:
>>>>> Well �� Thank you Les, for the refresher course in relay contact
>>>>> configuration. But all of that can be eliminated if you use a form
>>>>> C ���. so there!
>>>>> .
>>>>> I know all that information is in this brain somewhere just waiting
>>>>> to be called upon the next time I come across a relay. ( Or, like
>>>>> the new trainee with the "Electroix background" said -------------
>>>>> "Wot's a relay")
>>>>> .
>>>>> (That reminds me of my favorite over the desk poster that says "
>>>>> Sex mons ago, I count evan spel injunear, now I are one")
>>>>> .
>>>>> Re, NVR. â?¦. Yeah, it's amazing how all these devices get out in the
>>>>> field and the only one's who know how to use them are the Mfg
>>>>> techs. Even if there IS documentation it's either wrong or
>>>>> incomplete and to boot, you have to download it because they don't
>>>>> send it with the device. And it's usually 178 pages long with
>>>>> everything you never wanted to know in it. -------  THEN ��� when
>>>>> you discover the discrepancies and you go on line for the
>>>>> information, all the nomenclature and instructions (including
>>>>> videos and pics) is for prior versions but no info for the one you
>>>>> have in the field. NOW, it's a half hour waiting and listening to
>>>>> rap music on hold for tech support who â?¦.. if you're lucky â?¦.. you
>>>>> may get one who knows what they're talking about without putting
>>>>> you on hold while they "check the data base " â?¦..
>>>>> .
>>>>> OH and What I meant by "HMMMMMM I didn't notice any difference" is
>>>>> that you just seemed like your usual nasty self �� :-0 ( jus being
>>>>> sarcastic)
>>>>>
>>>>
>>>>
>>>> Thanks Jim!!
>>>>
>>>> BTW have you or anyone called NAPCO tech support recently??
>>>> If not, call during the day(busy time) and see how long you
>>>> can suffer being on hold. RAP music would be a blessing.
>>>> I don't want spoil the pain by typing the experience here.
>>>> If you have then you already know.  If not then dial 800-645-9445, 1
>>>> , 1
>>>>
>>>> Also Jim, all of what you typed above is absolutely accurate.
>>>> The mfg's use US as their QC Dept.  PITA
>>>>
>>>> Later,
>>>>
>>>> Les
>>>
>>> W.E.L.L.L.L...�  I have to say �� that �� since I (in another life
>>> many many years ago) was a tech support guy, that I
>>> kinda,sorta,maybe, sympathize with (some) tech support departments.
>>> Although I sometimes have a long wait for  NAPCO tech support, since
>>> I've been using their products since the mid 70's I kinda let it
>>> slide when there's a long wait. But, on the other hand, I very seldom
>>> HAVE to call them and since I'm located very near their main office I
>>> have the opportunity to go to all of their important tech seminars
>>> that they give quite often in this area. I've got somewhat of a
>>> reputation with some of the engineering department and some of the
>>> older techs. Well, maybe not a "reputation" but possibly more of a
>>> rapport, since they know that I'm local. There's sort of a comradery
>>> between "New Yorkers" that's just not there with people from other
>>> areas of the country.
>>> .
>>> I think I've mentioned this here before but, I have a theory that
>>> there is such a thing as a "New York Minute" and this is gleaned from
>>> my past experience as a "telephone jockey".
>>> .
>>> Â  My theory is, that a New York Minute can be about 30 seconds long.
>>> When a true New Yorker is talking to another person, by the time the
>>> person has half finished his sentence, the New Yorker is already
>>> responding.  For anyone south and west of New Jersey, and north of
>>> Connecticut you can increase that to 45 seconds. Of course, the time
>>> warp eliminates all the "niceties" normally extended and expected in
>>> return by the "other" people. This is why most people from other
>>> areas think that New Yorkers are rude. We're not rude. We're just 30
>>> second ahead.
>>>
>>> I don't know where you are, so don't take offense. It's just a
>>> theory. Or â?¦.. I guess it could be just an excuse and we really are
>>> rude.
>>>
>>> I've tried to pay attention to conversations that I've had with
>>> non-New York techs and the pattern seems to be somewhat detectable.
>>> Not all the time but sometimes there seems to be more pausing and
>>> banter and a "social" air to the conversation with them then with New
>>> York based techs. If you have an opportunity, give a listen sometime.
>>>
>>> On the other hand ��. when I was a young man, I always used to wonder
>>> why old men where so crotchety ------ now I know.
>>>
>>>
>>
>> Jim,
>>
>> Thanks for the better understanding of the "New York Minute".
>> Never knew that was the problem.
>> But what I was referring to was not the conversation with anyone
>> at Napco Tech Support, which goes quite well once I get there.
>>
>> What I was referring to was their MOH.  Message on Hold.
>> Again it would be better if you dialed the number and listen
>> of a  minute or so if you can survive that long.  When
>> you really need to speak to someone you do not have a choice.
>>
>> Since, you now say you have a rapport with someone there, maybe
>> you can help by suggesting they change it to some elevator music
>> for about 1 minute every 15 seconds or so.
>>
>> Give it a listen, I am sure even with your New York'ness you will
>> understand my point.
>>
>> BTWÂ Â  Location is South Central Pennsylvania
>> Â Â Â Â Â  (where all the vertical H2O has been lately)
>>
>> Have a good weekend.
>>
>> Les
>>
>>
>>
> Good to know...
> But since Email came around  I never call tech support.
> I just drop em a email with cut and paste manual parts or photos..
> That tends to get a timely and concise answer...
> plus i have a written record of contact and answers if followup is needed..
>
> RTS
>
>


That might be possible if you are sitting at your desk
and can wait for the answer.  Even sending a email from
the field is possible but most times email response is
not very efficient or timely.

However, standing in front of the panel/keypad with the
customer who is watching the clock is a different
experience altogether.

On the other hand I had a tech support guy years ago
ask me if I had read the manual. (that I did not have)
I was asked to look at the system to see if I could fix
it.  I had not installed the system.  I was coming in
second/third fiddle.

When I replied "no", he said well I can't help you if
you haven't read the manual, and hung up on me.

I have not touched that product line ever again.
They are now defunct. I wonder why??

Told the customer it was non-functional, replaced with
another mfg. equipment and moved on.

Les