Re: Form B Reed Switches on Wireless Alarm Sensors

[RTS <gafa@xxxxxxx>]

On 7/27/2018 6:41 AM, ABLE1 wrote:
> On 7/27/2018 12:07 AM, Jim Davis wrote:
>> On Wednesday, July 25, 2018 at 10:06:37 PM UTC-4, ABLE1 wrote:
>>>> Well �� Thank you Les, for the refresher course in relay contact
>>>> configuration. But all of that can be eliminated if you use a form
>>>> C ���. so there!
>>>> .
>>>> I know all that information is in this brain somewhere just waiting
>>>> to be called upon the next time I come across a relay. ( Or, like
>>>> the new trainee with the "Electroix background" said -------------
>>>> "Wot's a relay")
>>>> .
>>>> (That reminds me of my favorite over the desk poster that says "
>>>> Sex mons ago, I count evan spel injunear, now I are one")
>>>> .
>>>> Re, NVR. â?¦. Yeah, it's amazing how all these devices get out in the
>>>> field and the only one's who know how to use them are the Mfg
>>>> techs. Even if there IS documentation it's either wrong or
>>>> incomplete and to boot, you have to download it because they don't
>>>> send it with the device. And it's usually 178 pages long with
>>>> everything you never wanted to know in it. -------  THEN ��� when
>>>> you discover the discrepancies and you go on line for the
>>>> information, all the nomenclature and instructions (including
>>>> videos and pics) is for prior versions but no info for the one you
>>>> have in the field. NOW, it's a half hour waiting and listening to
>>>> rap music on hold for tech support who â?¦.. if you're lucky â?¦.. you
>>>> may get one who knows what they're talking about without putting
>>>> you on hold while they "check the data base " â?¦..
>>>> .
>>>> OH and What I meant by "HMMMMMM I didn't notice any difference" is
>>>> that you just seemed like your usual nasty self �� :-0 ( jus being
>>>> sarcastic)
>>>>
>>>
>>>
>>> Thanks Jim!!
>>>
>>> BTW have you or anyone called NAPCO tech support recently??
>>> If not, call during the day(busy time) and see how long you
>>> can suffer being on hold. RAP music would be a blessing.
>>> I don't want spoil the pain by typing the experience here.
>>> If you have then you already know.  If not then dial 800-645-9445, 1
>>> , 1
>>>
>>> Also Jim, all of what you typed above is absolutely accurate.
>>> The mfg's use US as their QC Dept.  PITA
>>>
>>> Later,
>>>
>>> Les
>>
>> W.E.L.L.L.L...�  I have to say �� that �� since I (in another life
>> many many years ago) was a tech support guy, that I
>> kinda,sorta,maybe, sympathize with (some) tech support departments.
>> Although I sometimes have a long wait for  NAPCO tech support, since
>> I've been using their products since the mid 70's I kinda let it
>> slide when there's a long wait. But, on the other hand, I very seldom
>> HAVE to call them and since I'm located very near their main office I
>> have the opportunity to go to all of their important tech seminars
>> that they give quite often in this area. I've got somewhat of a
>> reputation with some of the engineering department and some of the
>> older techs. Well, maybe not a "reputation" but possibly more of a
>> rapport, since they know that I'm local. There's sort of a comradery
>> between "New Yorkers" that's just not there with people from other
>> areas of the country.
>> .
>> I think I've mentioned this here before but, I have a theory that
>> there is such a thing as a "New York Minute" and this is gleaned from
>> my past experience as a "telephone jockey".
>> .
>> Â  My theory is, that a New York Minute can be about 30 seconds long.
>> When a true New Yorker is talking to another person, by the time the
>> person has half finished his sentence, the New Yorker is already
>> responding.  For anyone south and west of New Jersey, and north of
>> Connecticut you can increase that to 45 seconds. Of course, the time
>> warp eliminates all the "niceties" normally extended and expected in
>> return by the "other" people. This is why most people from other
>> areas think that New Yorkers are rude. We're not rude. We're just 30
>> second ahead.
>>
>> I don't know where you are, so don't take offense. It's just a
>> theory. Or â?¦.. I guess it could be just an excuse and we really are
>> rude.
>>
>> I've tried to pay attention to conversations that I've had with
>> non-New York techs and the pattern seems to be somewhat detectable.
>> Not all the time but sometimes there seems to be more pausing and
>> banter and a "social" air to the conversation with them then with New
>> York based techs. If you have an opportunity, give a listen sometime.
>>
>> On the other hand ��. when I was a young man, I always used to wonder
>> why old men where so crotchety ------ now I know.
>>
>>
>
> Jim,
>
> Thanks for the better understanding of the "New York Minute".
> Never knew that was the problem.
> But what I was referring to was not the conversation with anyone
> at Napco Tech Support, which goes quite well once I get there.
>
> What I was referring to was their MOH.  Message on Hold.
> Again it would be better if you dialed the number and listen
> of a  minute or so if you can survive that long.  When
> you really need to speak to someone you do not have a choice.
>
> Since, you now say you have a rapport with someone there, maybe
> you can help by suggesting they change it to some elevator music
> for about 1 minute every 15 seconds or so.
>
> Give it a listen, I am sure even with your New York'ness you will
> understand my point.
>
> BTWÂ Â  Location is South Central Pennsylvania
> Â Â Â Â Â  (where all the vertical H2O has been lately)
>
> Have a good weekend.
>
> Les
>
>
>
Good to know...
But since Email came around  I never call tech support.
I just drop em a email with cut and paste manual parts or photos..
That tends to get a timely and concise answer...
plus i have a written record of contact and answers if followup is needed..

RTS