Re: Form B Reed Switches on Wireless Alarm Sensors

[RTS <gafa@xxxxxxx>]

On 7/27/2018 11:15 AM, ABLE1 wrote:
> On 7/27/2018 9:12 AM, RTS wrote:
>> On 7/27/2018 6:41 AM, ABLE1 wrote:
>>> On 7/27/2018 12:07 AM, Jim Davis wrote:
>>>> On Wednesday, July 25, 2018 at 10:06:37 PM UTC-4, ABLE1 wrote:
>>>>>> Well �� Thank you Les, for the refresher course in relay contact
>>>>>> configuration. But all of that can be eliminated if you use a
>>>>>> form C ���. so there!
>>>>>> .
>>>>>> I know all that information is in this brain somewhere just
>>>>>> waiting to be called upon the next time I come across a relay. (
>>>>>> Or, like the new trainee with the "Electroix background" said
>>>>>> ------------- "Wot's a relay")
>>>>>> .
>>>>>> (That reminds me of my favorite over the desk poster that says "
>>>>>> Sex mons ago, I count evan spel injunear, now I are one")
>>>>>> .
>>>>>> Re, NVR. â?¦. Yeah, it's amazing how all these devices get out in
>>>>>> the field and the only one's who know how to use them are the Mfg
>>>>>> techs. Even if there IS documentation it's either wrong or
>>>>>> incomplete and to boot, you have to download it because they
>>>>>> don't send it with the device. And it's usually 178 pages long
>>>>>> with everything you never wanted to know in it. -------  THEN ���
>>>>>> when you discover the discrepancies and you go on line for the
>>>>>> information, all the nomenclature and instructions (including
>>>>>> videos and pics) is for prior versions but no info for the one
>>>>>> you have in the field. NOW, it's a half hour waiting and
>>>>>> listening to rap music on hold for tech support who â?¦.. if you're
>>>>>> lucky â?¦.. you may get one who knows what they're talking about
>>>>>> without putting you on hold while they "check the data base " â?¦..
>>>>>> .
>>>>>> OH and What I meant by "HMMMMMM I didn't notice any difference"
>>>>>> is that you just seemed like your usual nasty self �� :-0 ( jus
>>>>>> being sarcastic)
>>>>>>
>>>>>
>>>>>
>>>>> Thanks Jim!!
>>>>>
>>>>> BTW have you or anyone called NAPCO tech support recently??
>>>>> If not, call during the day(busy time) and see how long you
>>>>> can suffer being on hold. RAP music would be a blessing.
>>>>> I don't want spoil the pain by typing the experience here.
>>>>> If you have then you already know.  If not then dial 800-645-9445,
>>>>> 1 , 1
>>>>>
>>>>> Also Jim, all of what you typed above is absolutely accurate.
>>>>> The mfg's use US as their QC Dept.  PITA
>>>>>
>>>>> Later,
>>>>>
>>>>> Les
>>>>
>>>> W.E.L.L.L.L...�  I have to say �� that �� since I (in another life
>>>> many many years ago) was a tech support guy, that I
>>>> kinda,sorta,maybe, sympathize with (some) tech support departments.
>>>> Although I sometimes have a long wait for  NAPCO tech support,
>>>> since I've been using their products since the mid 70's I kinda let
>>>> it slide when there's a long wait. But, on the other hand, I very
>>>> seldom HAVE to call them and since I'm located very near their main
>>>> office I have the opportunity to go to all of their important tech
>>>> seminars that they give quite often in this area. I've got somewhat
>>>> of a reputation with some of the engineering department and some of
>>>> the older techs. Well, maybe not a "reputation" but possibly more
>>>> of a rapport, since they know that I'm local. There's sort of a
>>>> comradery between "New Yorkers" that's just not there with people
>>>> from other areas of the country.
>>>> .
>>>> I think I've mentioned this here before but, I have a theory that
>>>> there is such a thing as a "New York Minute" and this is gleaned
>>>> from my past experience as a "telephone jockey".
>>>> .
>>>> Â  My theory is, that a New York Minute can be about 30 seconds
>>>> long. When a true New Yorker is talking to another person, by the
>>>> time the person has half finished his sentence, the New Yorker is
>>>> already responding.  For anyone south and west of New Jersey, and
>>>> north of Connecticut you can increase that to 45 seconds. Of
>>>> course, the time warp eliminates all the "niceties" normally
>>>> extended and expected in return by the "other" people. This is why
>>>> most people from other areas think that New Yorkers are rude. We're
>>>> not rude. We're just 30 second ahead.
>>>>
>>>> I don't know where you are, so don't take offense. It's just a
>>>> theory. Or â?¦.. I guess it could be just an excuse and we really are
>>>> rude.
>>>>
>>>> I've tried to pay attention to conversations that I've had with
>>>> non-New York techs and the pattern seems to be somewhat detectable.
>>>> Not all the time but sometimes there seems to be more pausing and
>>>> banter and a "social" air to the conversation with them then with
>>>> New York based techs. If you have an opportunity, give a listen
>>>> sometime.
>>>>
>>>> On the other hand ��. when I was a young man, I always used to
>>>> wonder why old men where so crotchety ------ now I know.
>>>>
>>>>
>>>
>>> Jim,
>>>
>>> Thanks for the better understanding of the "New York Minute".
>>> Never knew that was the problem.
>>> But what I was referring to was not the conversation with anyone
>>> at Napco Tech Support, which goes quite well once I get there.
>>>
>>> What I was referring to was their MOH.  Message on Hold.
>>> Again it would be better if you dialed the number and listen
>>> of a  minute or so if you can survive that long.  When
>>> you really need to speak to someone you do not have a choice.
>>>
>>> Since, you now say you have a rapport with someone there, maybe
>>> you can help by suggesting they change it to some elevator music
>>> for about 1 minute every 15 seconds or so.
>>>
>>> Give it a listen, I am sure even with your New York'ness you will
>>> understand my point.
>>>
>>> BTWÂ Â  Location is South Central Pennsylvania
>>> Â Â Â Â Â  (where all the vertical H2O has been lately)
>>>
>>> Have a good weekend.
>>>
>>> Les
>>>
>>>
>>>
>> Good to know...
>> But since Email came around  I never call tech support.
>> I just drop em a email with cut and paste manual parts or photos..
>> That tends to get a timely and concise answer...
>> plus i have a written record of contact and answers if followup is
>> needed..
>>
>> RTS
>>
>>
>
>
> That might be possible if you are sitting at your desk
> and can wait for the answer.  Even sending a email from
> the field is possible but most times email response is
> not very efficient or timely.
>
> However, standing in front of the panel/keypad with the
> customer who is watching the clock is a different
> experience altogether.
>
> On the other hand I had a tech support guy years ago
> ask me if I had read the manual. (that I did not have)
> I was asked to look at the system to see if I could fix
> it.  I had not installed the system.  I was coming in
> second/third fiddle.
>
> When I replied "no", he said well I can't help you if
> you haven't read the manual, and hung up on me.
>
> I have not touched that product line ever again.
> They are now defunct. I wonder why??
>
> Told the customer it was non-functional, replaced with
> another mfg. equipment and moved on.
>
> Les
>
>
>
Yea been there, done that..   LOL

RTS