Re: Form B Reed Switches on Wireless Alarm Sensors

["Bob La Londe" <none@xxxxxxxxxx>]

"ABLE1"  wrote in message news:nyH6D.360746$go7.281459@xxxxxxxxxxx

On 7/27/2018 9:12 AM, RTS wrote:
> On 7/27/2018 6:41 AM, ABLE1 wrote:
>> On 7/27/2018 12:07 AM, Jim Davis wrote:
>>> On Wednesday, July 25, 2018 at 10:06:37 PM UTC-4, ABLE1 wrote:
>>>>> Well �� Thank you Les, for the refresher course in relay contact
>>>>> configuration. But all of that can be eliminated if you use a form
>>>>> C ���. so there!
>>>>> .
>>>>> I know all that information is in this brain somewhere just waiting to
>>>>> be called upon the next time I come across a relay. ( Or, like the new
>>>>> trainee with the "Electroix background" said -------------
>>>>> "Wot's a relay")
>>>>> .
>>>>> (That reminds me of my favorite over the desk poster that says " Sex
>>>>> mons ago, I count evan spel injunear, now I are one")
>>>>> .
>>>>> Re, NVR. â?¦. Yeah, it's amazing how all these devices get out in the
>>>>> field and the only one's who know how to use them are the Mfg techs.
>>>>> Even if there IS documentation it's either wrong or incomplete and to
>>>>> boot, you have to download it because they don't send it with the
>>>>> device. And it's usually 178 pages long with everything you never
>>>>> wanted to know in it. -------  THEN ��� when you discover the
>>>>> discrepancies and you go on line for the information, all the
>>>>> nomenclature and instructions (including videos and pics) is for prior
>>>>> versions but no info for the one you have in the field. NOW, it's a
>>>>> half hour waiting and listening to rap music on hold for tech support
>>>>> who â?¦.. if you're lucky â?¦.. you may get one who knows what they're
>>>>> talking about without putting you on hold while they "check the data
>>>>> base " â?¦..
>>>>> .
>>>>> OH and What I meant by "HMMMMMM I didn't notice any difference" is
>>>>> that you just seemed like your usual nasty self �� :-0 ( jus being
>>>>> sarcastic)
>>>>>
>>>>
>>>>
>>>> Thanks Jim!!
>>>>
>>>> BTW have you or anyone called NAPCO tech support recently??
>>>> If not, call during the day(busy time) and see how long you
>>>> can suffer being on hold. RAP music would be a blessing.
>>>> I don't want spoil the pain by typing the experience here.
>>>> If you have then you already know.  If not then dial 800-645-9445, 1 ,
>>>> 1
>>>>
>>>> Also Jim, all of what you typed above is absolutely accurate.
>>>> The mfg's use US as their QC Dept.  PITA
>>>>
>>>> Later,
>>>>
>>>> Les
>>>
>>> W.E.L.L.L.L...�  I have to say �� that �� since I (in another life many
>>> many years ago) was a tech support guy, that I kinda,sorta,maybe,
>>> sympathize with (some) tech support departments. Although I sometimes
>>> have a long wait for  NAPCO tech support, since I've been using their
>>> products since the mid 70's I kinda let it slide when there's a long
>>> wait. But, on the other hand, I very seldom HAVE to call them and since
>>> I'm located very near their main office I have the opportunity to go to
>>> all of their important tech seminars that they give quite often in this
>>> area. I've got somewhat of a reputation with some of the engineering
>>> department and some of the older techs. Well, maybe not a "reputation"
>>> but possibly more of a rapport, since they know that I'm local. There's
>>> sort of a comradery between "New Yorkers" that's just not there with
>>> people from other areas of the country.
>>> .
>>> I think I've mentioned this here before but, I have a theory that there
>>> is such a thing as a "New York Minute" and this is gleaned from my past
>>> experience as a "telephone jockey".
>>> .
>>>   My theory is, that a New York Minute can be about 30 seconds long.
>>> When a true New Yorker is talking to another person, by the time the
>>> person has half finished his sentence, the New Yorker is already
>>> responding.  For anyone south and west of New Jersey, and north of
>>> Connecticut you can increase that to 45 seconds. Of course, the time
>>> warp eliminates all the "niceties" normally extended and expected in
>>> return by the "other" people. This is why most people from other areas
>>> think that New Yorkers are rude. We're not rude. We're just 30 second
>>> ahead.
>>>
>>> I don't know where you are, so don't take offense. It's just a theory.
>>> Or â?¦.. I guess it could be just an excuse and we really are rude.
>>>
>>> I've tried to pay attention to conversations that I've had with non-New
>>> York techs and the pattern seems to be somewhat detectable. Not all the
>>> time but sometimes there seems to be more pausing and banter and a
>>> "social" air to the conversation with them then with New York based
>>> techs. If you have an opportunity, give a listen sometime.
>>>
>>> On the other hand ��. when I was a young man, I always used to wonder
>>> why old men where so crotchety ------ now I know.
>>>
>>>
>>
>> Jim,
>>
>> Thanks for the better understanding of the "New York Minute".
>> Never knew that was the problem.
>> But what I was referring to was not the conversation with anyone
>> at Napco Tech Support, which goes quite well once I get there.
>>
>> What I was referring to was their MOH.  Message on Hold.
>> Again it would be better if you dialed the number and listen
>> of a  minute or so if you can survive that long.  When
>> you really need to speak to someone you do not have a choice.
>>
>> Since, you now say you have a rapport with someone there, maybe
>> you can help by suggesting they change it to some elevator music
>> for about 1 minute every 15 seconds or so.
>>
>> Give it a listen, I am sure even with your New York'ness you will
>> understand my point.
>>
>> BTW   Location is South Central Pennsylvania
>>       (where all the vertical H2O has been lately)
>>
>> Have a good weekend.
>>
>> Les
>>
>>
>>
> Good to know...
> But since Email came around  I never call tech support.
> I just drop em a email with cut and paste manual parts or photos..
> That tends to get a timely and concise answer...
> plus i have a written record of contact and answers if followup is
> needed..
>
> RTS
>
>


That might be possible if you are sitting at your desk
and can wait for the answer.  Even sending a email from
the field is possible but most times email response is
not very efficient or timely.

However, standing in front of the panel/keypad with the
customer who is watching the clock is a different
experience altogether.

On the other hand I had a tech support guy years ago
ask me if I had read the manual. (that I did not have)
I was asked to look at the system to see if I could fix
it.  I had not installed the system.  I was coming in
second/third fiddle.

When I replied "no", he said well I can't help you if
you haven't read the manual, and hung up on me.

I have not touched that product line ever again.
They are now defunct. I wonder why??

Told the customer it was non-functional, replaced with
another mfg. equipment and moved on.

Les

****************

I replaced a fair number of DMP panels with Napco.  My whole experience with
DMP was pretty rough.  Napco treated me like my business was important....
well except for having to make an appointment for a tech support call so I
wouldn't have to stand there killing my cell phone battery waiting.