Re: ADT purchased Reliance/Protectron in Canada

["Bob La Londe" <none@xxxxxxxxxx>]

"Russell Brill" <russwbrill@xxxxxxxxxxxxx> wrote in message
news:_7KdnUpVqdiHWOXOnZ2dnUVZ_uidnZ2d@xxxxxxxxxxxxxxxx
>
> "tourman" <robercampbell@xxxxxxxxx> wrote in message
> news:0a151035-dc1d-4b01-962f-484c8d631d29@xxxxxxxxxxxxxxxxxxx
> On Friday, May 16, 2014 2:01:30 PM UTC-4, Jim wrote:
>> On Friday, May 16, 2014 8:08:31 AM UTC-4, tourman wrote:
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>> > On Thursday, May 15, 2014 8:26:22 PM UTC-4, Bob La Londe wrote:
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>> > > "tourman" <robercampbell@xxxxxxxxx> wrote in message
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>> > > news:50490f62-2858-4d6e-a634-6113b97bc04e@xxxxxxxxxxxxxxxxxxx
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>> > > > Recently ADT in the US has purchased Reliance/Protectron here in
>> > > > Canada
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>> > > > for a princely sum reputed to be about $5.5 Billion. Protectron is
>> > > > a major
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>> > > > player in the security market here in Canada with about 400,000
>> > > > accounts
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>> > > > on line with their six major stations spread across Canada. I
>> > > > myself am a
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>> > > > third party dealer on their station with 1200 accounts monitored by
>> > > > them.
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>> > > > Over the last twenty years, my customers have been well served by
>> > > > their
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>> > > > monitoring services, which have allowed me to set up my own custom
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>> > > > priorities with their operators.My past experiences with the
>> > > > normal,
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>> > > > instantaneous "cookie cutter" ADT response to alarms, has shown
>> > > > that
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>> > > > without such signals as "cancel codes" being programmed, this has
>> > > > resulted
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>> > > > in far too many false alarm dispatches (which in our jurisdiction
>> > > > costs
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>> > > > the client $140 a visit). Today, that kind of unfiltered  response
>> > > > is
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>> > > > close to irresponsible ! That, and other service related reasons,
>> > > > is why I
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>> > > > took some 200 accounts off ADT's station initially and put them
>> > > > over on
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>> > > > Protectron's station.
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>> > > > Now the gigantic fish has swallowed the big fish in the ocean !!!!!
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>> > > > My prediction is ADT will leave the operations side of Protectron
>> > > > alone
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>> > > > for the short term until they are able to flush out their long term
>> > > > plans.
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>> > > > At that time, they will as per their normal practice, "rape and
>> > > > pillage"
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>> > > > the personnel of Protectron for only the best people, and let go
>> > > > the
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>> > > > remainder of the Protectron staff. More important to me, they will
>> > > > also
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>> > > > force Protectron to follow their established guidelines for
>> > > > response, as
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>> > > > used in their existing stations, in order to implement a consistent
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>> > > > response pattern overall.
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>> > > > This is an unhappy day for clients and for dealers on Protectron's
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>> > > > stations(IMO). The day they implement those kinds of response
>> > > > policies is
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>> > > > the day I swing over all my accounts to an outside independant
>> > > > monitoring
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>> > > > ADT, you've been warned (not that you really give a damn about the
>> > > > small
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>> > > > fry.....)
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>> > > They won't do that until they have sent you your new contract, that
>> > > if you
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>> > > don't sign they will quit handling your accounts.  I strongly suggest
>> > > you be
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>> > > prepared to swing your accounts at a moments notice.  Never allow a
>> > > big
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>> > > company like that into a position where they can blackmail you,
>> > > because if
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>> > > they can they will.
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>> > Yes, ADT is a totally ruthless and unprincipled juggernaut when it
>> > comes to pricing, and also towards small dealers they see competing
>> > with them. A while back, when I complained about some of their poor
>> > response to the few remaining accounts I had left on their station,
>> > their only response was to raise the rate from $3 an account to $8 an
>> > account. It was clearly because I expressed disapproval and nothing
>> > else.
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>> > I can see no good coming out of this purchase when it comes to anyone
>> > currently dealing with Protectron. The quicker I get away from them the
>> > better !!
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>> Uhhhhhh ....... why wait?
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>> Are you under any obligation to them?
>
> No, not really, but I am one of those few dealers who feel I just cannot
> arbitrarily change monitoring suppliers without getting the consent of my
> customers. This complicates the process somewhat. But we have all sorts of
> plans in the works (which I don't wish to discuss in a public forum)
>
>
> This station http://monitoringamerica.com will NEVER be purchased by any
> of the Borg companies :^)

P.S.  Never is a very long time.  I have seen Co-Ops with the appearance or
veil of being customer owned get sold out before.  In Arizona there used to
be one called Associated Grocers.  It got sold out to Fleming Foods who then
proceeded to cut the throat of all the smaller grocers who had been stock
holding members.  Anybody who didn't own half dozen volume stores got
leveraged out.  They didn't get shit for their stock when it was sold
either.  Its not the only one I have seen, but that one was personal.  For
Fleming it was an acquisition to cut out the smaller competitors who
typically provided more personal service to their customers and nothing
more.