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Re: ADT purchased Reliance/Protectron in Canada



"tourman" <robercampbell@xxxxxxxxx> wrote in message
news:50490f62-2858-4d6e-a634-6113b97bc04e@xxxxxxxxxxxxxxxxxxx
> Recently ADT in the US has purchased Reliance/Protectron here in Canada
> for a princely sum reputed to be about $5.5 Billion. Protectron is a major
> player in the security market here in Canada with about 400,000 accounts
> on line with their six major stations spread across Canada. I myself am a
> third party dealer on their station with 1200 accounts monitored by them.
>
> Over the last twenty years, my customers have been well served by their
> monitoring services, which have allowed me to set up my own custom
> priorities with their operators.My past experiences with the normal,
> instantaneous "cookie cutter" ADT response to alarms, has shown that
> without such signals as "cancel codes" being programmed, this has resulted
> in far too many false alarm dispatches (which in our jurisdiction costs
> the client $140 a visit). Today, that kind of unfiltered  response is
> close to irresponsible ! That, and other service related reasons, is why I
> took some 200 accounts off ADT's station initially and put them over on
> Protectron's station.
>
> Now the gigantic fish has swallowed the big fish in the ocean !!!!!
>
> My prediction is ADT will leave the operations side of Protectron alone
> for the short term until they are able to flush out their long term plans.
> At that time, they will as per their normal practice, "rape and pillage"
> the personnel of Protectron for only the best people, and let go the
> remainder of the Protectron staff. More important to me, they will also
> force Protectron to follow their established guidelines for response, as
> used in their existing stations, in order to implement a consistent
> response pattern overall.
>
> This is an unhappy day for clients and for dealers on Protectron's
> stations(IMO). The day they implement those kinds of response policies is
> the day I swing over all my accounts to an outside independant monitoring
> station
>
> ADT, you've been warned (not that you really give a damn about the small
> fry.....)


They won't do that until they have sent you your new contract, that if you
don't sign they will quit handling your accounts.  I strongly suggest you be
prepared to swing your accounts at a moments notice.  Never allow a big
company like that into a position where they can blackmail you, because if
they can they will.





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