Re: ADT purchased Reliance/Protectron in Canada

["Russell Brill" <russwbrill@xxxxxxxxxxxxx>]

"tourman" <robercampbell@xxxxxxxxx> wrote in message
news:0a151035-dc1d-4b01-962f-484c8d631d29@xxxxxxxxxxxxxxxxxxx
On Friday, May 16, 2014 2:01:30 PM UTC-4, Jim wrote:
> On Friday, May 16, 2014 8:08:31 AM UTC-4, tourman wrote:
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> > On Thursday, May 15, 2014 8:26:22 PM UTC-4, Bob La Londe wrote:
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> > > "tourman" <robercampbell@xxxxxxxxx> wrote in message
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> > > news:50490f62-2858-4d6e-a634-6113b97bc04e@xxxxxxxxxxxxxxxxxxx
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> > > > Recently ADT in the US has purchased Reliance/Protectron here in
> > > > Canada
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> > > > for a princely sum reputed to be about $5.5 Billion. Protectron is a
> > > > major
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> > > > player in the security market here in Canada with about 400,000
> > > > accounts
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> > > > on line with their six major stations spread across Canada. I myself
> > > > am a
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> > > > third party dealer on their station with 1200 accounts monitored by
> > > > them.
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> > > > Over the last twenty years, my customers have been well served by
> > > > their
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> > > > monitoring services, which have allowed me to set up my own custom
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> > > > priorities with their operators.My past experiences with the normal,
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> > > > instantaneous "cookie cutter" ADT response to alarms, has shown that
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> > > > without such signals as "cancel codes" being programmed, this has
> > > > resulted
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> > > > in far too many false alarm dispatches (which in our jurisdiction
> > > > costs
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> > > > the client $140 a visit). Today, that kind of unfiltered  response
> > > > is
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> > > > close to irresponsible ! That, and other service related reasons, is
> > > > why I
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> > > > took some 200 accounts off ADT's station initially and put them over
> > > > on
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> > > > Protectron's station.
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> > > > Now the gigantic fish has swallowed the big fish in the ocean !!!!!
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> > > > My prediction is ADT will leave the operations side of Protectron
> > > > alone
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> > > > for the short term until they are able to flush out their long term
> > > > plans.
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> > > > At that time, they will as per their normal practice, "rape and
> > > > pillage"
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> > > > the personnel of Protectron for only the best people, and let go the
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> > > > remainder of the Protectron staff. More important to me, they will
> > > > also
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> > > > force Protectron to follow their established guidelines for
> > > > response, as
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> > > > used in their existing stations, in order to implement a consistent
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> > > > response pattern overall.
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> > > > This is an unhappy day for clients and for dealers on Protectron's
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> > > > stations(IMO). The day they implement those kinds of response
> > > > policies is
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> > > > the day I swing over all my accounts to an outside independant
> > > > monitoring
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> > > > station
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> > > > ADT, you've been warned (not that you really give a damn about the
> > > > small
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> > > > fry.....)
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> > > They won't do that until they have sent you your new contract, that if
> > > you
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> > > don't sign they will quit handling your accounts.  I strongly suggest
> > > you be
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> > > prepared to swing your accounts at a moments notice.  Never allow a
> > > big
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> > > company like that into a position where they can blackmail you,
> > > because if
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> > > they can they will.
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> > Yes, ADT is a totally ruthless and unprincipled juggernaut when it comes
> > to pricing, and also towards small dealers they see competing with them.
> > A while back, when I complained about some of their poor response to the
> > few remaining accounts I had left on their station, their only response
> > was to raise the rate from $3 an account to $8 an account. It was
> > clearly because I expressed disapproval and nothing else.
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> > I can see no good coming out of this purchase when it comes to anyone
> > currently dealing with Protectron. The quicker I get away from them the
> > better !!
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> Uhhhhhh ....... why wait?
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> Are you under any obligation to them?

No, not really, but I am one of those few dealers who feel I just cannot
arbitrarily change monitoring suppliers without getting the consent of my
customers. This complicates the process somewhat. But we have all sorts of
plans in the works (which I don't wish to discuss in a public forum)


This station http://monitoringamerica.com will NEVER be purchased by any of
the Borg companies :^)

And they do a GRRRREAT job of monitoring your accounts per your
instructions......

Regards,
Russ